Primary owner of customer relationship and account strategy
Be a trusted advisor to customers while developing relationships with multiple stakeholders
Accountability for customer retention and subscription renewal process
Onit is redefining the future of legal operations through the power of AI with a cutting-edge platform that streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions. They are a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic.
Own a portfolio of strategic accounts and deliver measurable outcomes that drive customer ROI.
Build trusted relationships with key stakeholders including Executives, program administrators, HR leaders, and finance partners.
Drive renewals for accounts within your portfolio and lead renewal conversations with customer stakeholders.
Cardata helps businesses manage vehicle reimbursement with automated solutions. The company is a small but mighty team transforming vehicle programs to provide comprehensive software and services.
Lead negotiator, empowered with and accountable for renewal negotiations outcomes on top client accounts
Develop negotiation strategies with sales teams, tailored to each customer context and outcomes
Be a renewal strategy leader during deal planning, providing guidance on likely procurement asks, risk areas, and tradeoff frameworks
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries, and corporate headquarters are in Dublin, Ireland.
Take ownership of a book of customers, being the main point of contact and hopping on customer calls per SLAs.
Take ownership of medium and large projects that are core to the team’s operations.
Build in-app onboarding experiences, create webinar series, and build retention best practices.
Ashby offers a highly differentiated product, making it easier to sell. They aim to offer deep expertise whenever interacting with prospects and customers and strongly believe small teams with talented people and the right work environment deliver much better performance than large headcounts.
Serve as a dedicated strategic advisor to a smaller, high-impact book of business.
Act as the primary point of contact for strategic customers, ensuring a seamless experience across onboarding, adoption, and renewal.
Identify and nurture expansion opportunities through consultative conversations and strategic planning.
Granicus provides technology and services that empowers government organizations to create seamless digital experiences. They have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers.
Lead onboarding execution and definition of customer success plan
Collaborate with sales staff to expand sales within existing and new accounts
Act as primary contact for onboarding, activation, and platform value realization
Jobgether is a platform that uses an AI-powered matching process to connect candidates with hiring companies. They seem to have a vibrant workplace culture that values innovation.
Own and manage the full renewals pipeline, including a rolling 120-day forecast with clear visibility into at-risk accounts.
Encoura is a data and technology company purpose-built for higher education, helping institutions and students make smarter, more connected decisions. Since 1972, the company has evolved its products and services to better represent the link between students and higher education institutions and to create the highest probability of student success.
Manage subscription renewals for Insurance customers effectively.
Maintain Salesforce data and use customer data to drive engagement.
Identify churn risks and implement proactive measures.
Nearmap is a global tech pioneer innovating in location intelligence, founded in Australia. They provide high-resolution imagery and insights, employing patented camera systems, AI, geospatial tools, and SaaS platforms to be a definitive source for shaping the livable world.
Identify new opportunities within existing accounts.
Deliver solutions in a fast-paced SaaS environment.
TeamDynamix provides cloud-based service management and project management solutions. They empower organizations to improve IT service delivery and streamline project workflows.
Own customer outcomes and ensure each customer receives value from our solutions throughout their lifecycle.
Articulate the value of the company to the customer through measurable ROI.
Negotiate long-term renewals and secure revenue uplift.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Own our land and expand deal cycle from initial conversation to close with critical stakeholders in enterprise companies
Contribute to the development of the Lyric Land and Expand sales playbook and execution strategy, including the implementation of an effective sales methodology
Plan and provide regular forecasting across your book of business
Lyric is an enterprise AI platform built specifically for supply chains. With over 20 years at the intersection of supply chain and algorithms, they are building a new era in supply chain with the team best equipped to lead it.
Execute the renewal process to ensure ARR is retained or expanded and proactively handle churn/contraction scenarios including discount removal strategies.
Build and maintain strong relationships with clients to understand their needs, address concerns, and identify opportunities for upselling or cross-selling additional products.
Analyze renewal metrics and trends to identify areas for improvement and develop strategies to enhance customer retention including the evaluation of license usage and true-up requirements.
1Password is building the foundation for a safe, productive digital future. They provide a human-centric approach to cybersecurity . They have over 180,000 businesses using their product and have also teamed up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth.
Own commercial strategy and performance for assigned Enterprise accounts
Lead all commercial motions, including pricing, packaging, proposal creation, negotiation, and contract execution
Drive renewal readiness by tracking key dates, securing timely signatures, and removing blockers to keep renewals on schedule
Airship helps world’s leading brands drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. They have a no-code, AI-powered platform that enables brands to deliver consistent, meaningful interactions.
Responsible for the retention and development of ongoing relationships between Coface and its key clients.
Serves as a product reference and a problem solver for Coface’s prospects/client.
Handle client negotiations and come up with strategies to manage interactions with clients/prospect in a positive and professional manner.
Coface helps companies navigate uncertainty by empowering them to make the right decisions and trade smarter in a complex world. With nearly 80 years of global experience, they offer a full range of solutions driven by unique data, technology, innovation and a deep understanding of the global economy.
Manage a team member and assist with coaching and mentoring.
Verify order and contract details for accuracy and completeness.
Collaborate with management to improve renewals processes and customer experiences.
Optro is the leading audit, risk, ESG, and InfoSec platform on the market, surpassing $300M ARR and continuing to grow. More than 50% of the Fortune 500 leverage our technology to move their businesses forward, with a culture that inspires innovation and values collaboration.
AcuityMD is a software and data platform that accelerates access to medical technologies, helping MedTech companies understand product usage and identify opportunities for better patient care. They are a high-growth SaaS company backed by firms like Benchmark and Redpoint, scaling rapidly with a collaborative culture.
Own the Customer Relationship End-to-End: Take full ownership of customer outcomes across implementation, renewals, and expansion, ensuring customers achieve real value and stay deeply engaged.
Drive Expansion Through Consultative Selling: Identify and execute upsell, cross-sell, and broader deployment opportunities by connecting IntellaQuest’s capabilities to customer workflows, compliance priorities, and operational outcomes.
Be the Executive-Trusted Point Person: Build multi-threaded relationships from the C-suite down through day-to-day users so customers know exactly who to call, trust your leadership, and feel supported at every stage.
IntellaQuest builds mission-critical software for industrial organizations operating in highly regulated environments. Their customers rely on them to run core workflows, stay audit-ready, and drive operational excellence, so they can move faster, reduce risk, and deliver better outcomes.
Provide guidance on deal structuring, pricing, and contract management to Sales and Customer Success.
Ensure deals are structured efficiently and align with company policies.
Draft, modify, and finalize contracts for Cloud Subscription Services, ensuring accuracy and compliance.
AuditBoard is the leading audit, risk, ESG, and InfoSec platform. More than 50% of the Fortune 500 leverage AuditBoard's technology to move their businesses forward; AuditBoard is one of the 500 fastest-growing tech companies in North America, ranked by Deloitte.
Personally source and build pipeline through consistent, high-quality outbound activity
Lead complex, high-value sales cycles from first touch through close
Maintain exceptional CRM hygiene, pipeline visibility, and forecast accuracy
Candidly helps people plan, borrow, repay, and save for college with an AI-driven platform. They partner with employers, financial institutions, and retirement record keepers, serving over 35 million Americans and are a high-growth, Series B startup with a remote, international team of 70+.
Manage a portfolio of SMB accounts with a focus on retention, risk mitigation, and strategic growth opportunities.
Lead, coach, and develop a team of SMB CSMs, driving strong performance, accountability, and career growth.
Serve as the first point of escalation for complex client issues, high-risk scenarios, and renewal risk.
Xplor provides cloud-based technology solutions to small and medium-sized businesses, enabling them to manage and grow their business. They have over 106,000 customers and processed over $38 billion in payments across 20 markets in 2024, with operations in North America, Australasia, Asia, Europe, and the UK.