Senior Account Manager

Role Summary:

• You will be the founding member of IntellaQuest’s Account Management function.
• Your core focus will be to own the customer journey end-to-end driving implementation, renewals, retention, and expansion.
• You’ll be the trusted point person for customers and the internal orchestrator who ensures all teams including Implementation, Support, and Product are aligned to customer outcomes.

You’re Excited About You Because You:

• You bring 5-10+ years of experience owning renewals and expansion, and you’ve consistently grown and retained a portfolio through disciplined, customer-first account leadership.
• You understand how regulated industrial organizations operate, how workflows run on the ground, and how to build credibility with quality and operations stakeholders.
• You are energized by upsell, confident in negotiation, and strong at value-based selling that ties product capabilities to measurable outcomes.

Other Information:

• Location: Remote (US or Canada). Eastern time zone preferred.
• Travel: Approximately 15–25% (plant visits, customer meetings, and key account relationship-building).
• Benefits: Competitive benefits package including medical, dental, and vision coverage; 401(k) program; generous PTO and paid holidays.