Customer Success Manager

Drive Customer Value and Growth:

• Own a portfolio of strategic accounts and deliver measurable outcomes that drive customer ROI.
• Lead consultative onboarding and successful program implementations, ensuring Executive alignment and using established playbooks and processes.
• Drive revenue growth across your portfolio through increased adoption, program optimization, and successful renewals.

Be a Trusted, Proactive Partner:

• Build trusted relationships with key stakeholders including Executives, program administrators, HR leaders, and finance partners.
• Lead executive business reviews and QBRs that showcase data-backed value and growth opportunities
• Collaborate cross-functionally to deliver seamless customer experiences while championing customer needs in alignment with Cardata’s growth objectives.

Deliver Long-Term Outcomes:

• Create and deliver engagement strategies that deepen adoption, sustain long-term value, and strengthen customer loyalty
• Drive end-to-end renewal cycles, negotiating terms and securing multi-year commitments where possible.
• Work proactively with customers to address challenges and ensure programs continue delivering value ahead of renewal cycles.