Customer Success Manager - Poland

Enterprise Account Growth & Expansion:

• Own and manage a portfolio of ~70 high-value enterprise accounts, identifying and executing opportunities to increase ARR and drive strategic expansion.
• Develop and execute account plans, leveraging deep account mapping to align customer needs with Appfire’s product ecosystem.
• Lead value-driven migration and expansion conversations, proactively identifying cross-sell and upsell opportunities across Appfire’s suite of solutions.

Customer Advocacy & Success Execution:

• Build relationships to become a strategic advisor to customers, ensuring they achieve key business outcomes using Appfire solutions.
• Drive retention and mitigate churn risks, leveraging proactive engagement strategies and data insights.
• Guide customers through major transitions, including Data Center to Cloud migrations, maximizing adoption and reducing friction while working cross functionally.

Data-Driven Execution & Operational Excellence:

• Track, measure, and report NRR, ARR, growth, and customer adoption trends.
• Use analytics and CRM tools (Salesforce, Sigma, etc.) to drive data-backed decision-making and forecasting.
• Continuously optimize customer engagement strategies to maximize impact and record progress in Playbooks and written processes.