Customer Success Manager, Tier 2

Customer Relationship Management:

• Serve as the primary contact for a portfolio of 50 customers, fostering trust and building strong, long-term relationships.
• Conduct regular check-ins and Strategic Business Reviews (SBRs) to ensure customers are achieving their desired outcomes.
• Cultivate customers who will serve as positive references of Eltropy to prospects.

Customer Success Strategy:

• Develop and execute tailored success plans to support customers in achieving their goals.
• Proactively identify and mitigate risks of churn through data analysis, usage tracking, and early intervention strategies.

Revenue Growth:

• Identify opportunities for expansion and upsell within the portfolio by aligning customer needs with additional products or services.
• Collaborate with the Sales team to close expansion opportunities and ensure seamless handoffs.