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Customer Relationship Management:
- Manage a portfolio of customers throughout the customer lifecycle
- Serve as the primary point of contact for assigned accounts
- Build trusted relationships with customer stakeholders
Adoption, Retention & Support:
- Drive product adoption and value realization through proactive engagement
- Monitor customer health and usage; identify and address risks early
- Assist with renewals and identify potential expansion opportunities in partnership with sales
Customer Engagement:
- Conduct regular check-ins and value-focused conversations with customers
- Help customers understand product capabilities and best practices
- Gather customer feedback and share insights with internal teams
CrashPlan
CrashPlan provides cyber-ready data resilience and governance in a single platform for organizations whose ideas power their revenue. Their solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide.