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Strategic Planning
Customer Relationship & Success Management:
- Own the end-to-end customer lifecycle.
- Develop and execute customer success plans.
- Serve as the primary point of contact.
Adoption, Retention & Expansion:
- Drive product adoption and value realization.
- Monitor customer health and risk indicators.
- Partner with Sales on renewals.
Cross-Functional Collaboration:
- Partner with Technical Account Managers.
- Coordinate escalations and ensure effective communication.
- Provide structured customer feedback.
CrashPlan
CrashPlan provides cyber-ready data resilience and governance in a single platform. Their solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide.