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Strategic Customer Engagement:
- Serve as a dedicated strategic advisor.
- Conduct quarterly Strategic Review meetings.
- Build deep relationships through in-office visits.
Customer Success Management & Strategy:
- Act as the primary point of contact for strategic customers.
- Collaborate cross-functionally with Sales, Implementation, and Support.
- Analyze customer usage data and engagement metrics.
Growth & Expansion:
- Identify and nurture expansion opportunities.
- Partner with Sales to co-develop account growth strategies.
- Present tailored value propositions to executive stakeholders.
Granicus
Granicus provides technology and services that empowers government organizations to create seamless digital experiences. They have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers.