Serve as the primary executive contact for a portfolio of large, global strategic accounts, ensuring strong customer satisfaction, retention, and growth.
Assume overall responsibility for adoption and success to ensure customer satisfaction by preventing and resolving critical issues and escalations.
Act as a strategic advisor to customer leadership, aligning our solutions to their business priorities and long-term objectives.

Qualifications:

8+ years of customer success experience in enterprise software or SaaS organization with accounts > $1m ARR and total books of business > $10m.
Expert time management, organisational and prioritisation skills.
Previous Project Management experience is highly desirable.

Additional Information:

SmartRecruiters strives to offer equitable and engaging compensation to our employees across the globe as we always seek to attract, motivate, and retain the right talent.
We utilise a data-driven approach in order to remove biases in our decisions.

SmartRecruiters

SmartRecruiters is the Recruiting AI Company that transforms hiring for the world’s leading enterprises. Built for global scale, SmartRecruiters, an SAP company, delivers an AI-powered hiring platform that automates and optimizes the entire talent acquisition process. They are a values-driven, globally focused tech company with strong financial backing and a bold vision for the future of work that fosters a collaborative and inclusive work environment.

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