Customer Success Manager
Remote regions
North AmericaBenefits
Unlimited PTO
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Leadership
Responsibilities:
- Own a portfolio of strategic customers.
- Lead onboarding programs to drive time-to-value.
- Communicate ROI and roadmap alignment.
Required Experience:
- 3+ years as a Customer Success Manager.
- 6+ years of relevant work experience.
- Experience working with enterprise SaaS customers.
What You'll Do:
- Be the primary trusted advisor for stakeholders.
- Collect customer feedback to inform the product roadmap.
- Create scalable playbooks and processes.
Didero
Didero is building the autonomous supply chain, starting with agentic supplier management, to automate time-intensive workflows with AI agents. They are backed by some of the world’s best venture funds and leading figures across AI, supply chain, and enterprise software.