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About the Role:
- Play a pivotal role in shaping the post-sale experience for our most strategic customers.
- Guide organizations through their journey with our simulation software.
- Foster long-term partnerships that lead to renewals and growth.
Responsibilities:
- Act as a strategic partner to your customers, understanding their business goals.
- Monitor and manage customer health scores, adoption metrics, and sentiment.
- Drive successful, timely renewals by maintaining deep knowledge of your customers' usage.
Qualifications:
- 5-8+ years of experience in a Customer Success or Account Management role.
- Proven track record of driving customer adoption, retention, and expansion.
- Excellent communication, presentation, and problem-solving skills.
Energy Exemplar
Energy Exemplar's mission lies in 'Empowering Transformative Energy Decisions'. Their award-winning software portfolio encompassing the modeling and simulation platform PLEXOS®, Aurora, and Adapt2, is trusted by innovative organizations across the globe. They are a fast-growing global team that values ownership, integrity, and innovation.