Customer Success Executive

Drive Post-Sales Success:

• Own and lead the customer’s post-sales transformation, aligning ServiceNow’s offerings to customer goals.
• Foster strong relationships with C-Level executives to deliver on business outcomes.
• Bring relevant industry thought-leadership to the table.

Collaborate Strategically:

• Partner with Account Executives to create and execute integrated pre- and post-sales strategies, delivering long-term value.
• Leverage the right resources at the right time to ensure success.

Mitigate Risks and Drive Value:

• Proactively identify potential risks to success and work with the customer and internal teams to overcome them.
• Ensure a smooth path toward value realization.
• Focus on Key Performance Indicators (KPIs).