Solution Architect

Role:

• Act as a trusted partner, helping customers build internal capability and maturity to sustain transformation outcomes
• Lead the end-to-end cross-functional engagement across complex business transformation opportunities
• Develop a deep understanding of customer needs, use cases, and success outcomes

Responsibilities:

• Support talent acquisition and enablement for key members of Customer Excellence Group
• Develop best practices assets and prescriptive sales plays to drive adoption by customers and partners
• Partner with Delivery to capture unique business needs to inform CEG product strategy

Qualifications:

• Proven experience in business transformation, deployments, customer success, or advisory roles within SaaS
• Strategic mindset with the ability to link technology investments to tangible business outcomes
• Exceptional communication skills who can build trust with internal partners quickly