Source Job

• Execute the renewal process to ensure ARR is retained or expanded.
• Build and maintain strong relationships with clients to understand their needs.
• Analyze renewal metrics and trends to identify areas for improvement.

1Password provides secure and user-friendly password management and identity protection solutions. They have over 180,000 businesses using their product and value diversity, innovation, and personal growth, offering a collaborative environment.

• Own renewals for Growth customers, managing a high-volume book of business.
• Drive renewal motions end-to-end, including outreach, negotiation, contract execution.
• Proactively identify churn risk and take action to mitigate through value reinforcement.

Common Room is a customer intelligence platform that captures buying signals, giving companies AI enrichment and automation to reach the right person at the right time. They've raised over $50 million from top-tier investors and are backed by operators from fast-growing companies.

• Own the end-to-end renewal lifecycle for customer contracts.
• Develop and execute account-level renewal strategies to protect recurring revenue.
• Identify opportunities to expand footprint through upsell and cross-sell.

GitLab is an open-core software company that develops an AI-powered DevSecOps Platform, used by over 100,000 organizations. They foster a high-performance culture driven by values and knowledge exchange, enabling team members to reach their full potential.

• Own the end-to-end renewal process for a portfolio of commercial customers.
• Generate renewal quotes, lead pricing and contract negotiations.
• Identify renewal risks early and collaborate cross-functionally to mitigate churn.

Chainguard provides a secure foundation for software development and deployment by providing guarded open source software, built from source and updated continuously, helping organizations eliminate threats in their software supply chains. Founded by industry experts, the company values customer obsession, intentional action, and mutual trust.

• Own retention and renewals, lead renewal timelines and conversations.
• Maintain accurate renewal forecasts and risk tracking, identify churn risk.
• Act as the main customer point of contact and manage communication.

Pipe17 provides an AI-native OrderOps platform that makes commerce operations effortless for brands and 3PLs. They connect sales channels, marketplaces, ERPs, WMS, and trading partners through one integration, automates order and inventory flows, and delivers real-time visibility. The company is backed by GLP Capital Partners.

• Own renewals end-to-end for your book of Aplos customers, including planning, outreach, renewal execution, and retention outcomes.
• Drive product adoption and value realization by guiding customers through best practices and helping them successfully use Aplos.
• Own expansion outcomes within your customer base by identifying opportunities, running discovery and partnering across teams to progress opportunities.

Velora was formed when Aplos, Raisely, and Keela combined to help nonprofit organizations thrive. They offer a suite of tools spanning fundraising, donor management, financial tracking, and communications, aiming to reduce complexity for nonprofits. Velora has merged teams and teams dedicated to specific product.

• Build strong, trusted relationships with key stakeholders across assigned mid-market accounts
• Manage renewals end-to-end, partnering with customers to ensure continued value
• Identify and pursue expansion opportunities through cross-sell, upsell, and new team adoption

Cypress aims to make software testing faster and more reliable. Their fully remote team is on a mission to positively impact the developer community, with a culture rooted in passion, collaboration, and curiosity.

• Own a portfolio of 150–300 customers with clear accountability for retention, adoption, and expansion outcomes
• Proactively engage customers through calls, meetings, and scaled campaigns to drive value and momentum
• Monitor health signals, usage data, and renewal indicators to prioritize the highest-impact actions

Newsela delivers authentic, real-world content from trusted sources, tailoring it for K-12 classrooms. They offer texts at five reading levels, ensuring accessibility for all learners, and serve over 3.3 million teachers and 40 million students with personalized content.

• Develop and maintain effective relationships within an existing customer portfolio to ensure, sustain, and grow existing revenue, win repeat business, and achieve growth targets.
• Be in continuous outreach and/or active discussions with existing clients to uncover requirements through Know Your Client strategies and develop creative solutions to help meet customer needs.
• Maintain, nurture, and expand services offered to clients within assigned portfolio of existing clients and consistently maintain operating discipline.

Element Fleet Management is the largest publicly traded pure-play automotive fleet manager in the world. As a Purpose-driven and client-centric company, they deliver value through scalable, sustainable, and technology-enabled fleet and mobility solutions. Their team members are committed to how they work, grow and put their clients at the heart of everything they do.

• Oversee the entire renewals process, ensuring that customer contracts are renewed accurately and on time.
• Collaborate with various teams such as Sales and Customer Success to drive revenue retention and customer satisfaction.
• Enhance operational efficiency and compliance, directly impacting the partner's growth.

Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Drive customer retention: Uncover root causes of churn and surface actionable interventions across teams, directly improving one of Owner's most important metrics.
• Grow customer sales: Identify opportunities to increase customer sales by providing feedback that shapes the product roadmap and driving process changes for front-line teams.
• Elevate the customer experience: Find gaps that lead to frustration or unrealized sales, then build data products, tools, or process changes to close them.

Owner.com provides an AI growth system for local restaurants, continuously improving SEO, marketing, and online ordering to grow first-party orders. Their team is in the low hundreds, with top talent from companies like Shopify, HubSpot, and DoorDash, and they're scaling rapidly to keep pace with customer growth.

• Own a portfolio of enterprise accounts with a long-term, growth-oriented mindset
• Establish quarterly cadences that drive alignment, adoption, and momentum
• Build and execute strategic account plans focused on expansion, retention, and revenue impact

Cypress aims to make software testing faster and more reliable, improving the efficiency and quality of software development. With a culture rooted in passion, collaboration, and curiosity, their fully remote team is on a mission to positively impact the developer community.

• Act as primary customer success contact for assigned customer portfolio
• Drive adoption of newly released features and analytics tools
• Forecast renewals and expansion revenue accurately

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

• Own and execute inbound-led net-new opportunities within EMEA.
• Lead expansions within existing accounts when scope and complexity allow.
• Own renewals requiring active customer engagement, risk mitigation, or expansion discovery.

Mattermost is a collaborative workflow solution provider for defense, intelligence, security, and critical infrastructure organizations. They are trusted by governments, financial institutions, and technology companies for secure, efficient operations.

• Maintain a revenue base by managing retaining and expanding a book of business
• Build strong relationships with your assigned customer portfolio and support them as their the key contact and advocate
• Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage

Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. The Qualio team is all-remote, and distributed across North America, Europe and Australia.

• Own customer retention and maintain Net Retention Revenue.
• Proactively respond to churn signals and manage outreach campaigns.
• Build strong relationships with merchants by demonstrating product value.

Okendo is a customer marketing platform that helps Shopify brands grow faster and more efficiently by cultivating brand advocacy and maximizing lifetime value. Their unified platform is trusted by 16,000+ Shopify brands to turn one time shoppers into revenue-driving Superfans.

• Serve as the primary contact for a portfolio of 50 customers, fostering trust and building strong, long-term relationships.
• Develop and execute tailored success plans to support customers in achieving their goals.
• Identify opportunities for expansion and upsell within the portfolio by aligning customer needs with additional products or services.

Eltropy aims to revolutionize financial service access by enabling secure and compliant digital engagement for financial institutions. Their platform enhances operations, engagement, and productivity for Community Financial Institutions through integrated communication technologies.

• Drive forward Pluralsight’s Client Engagement Model to ensure customer and Pluralsight’s mutual success.
• Anticipate customer needs and proactively forecast and mitigate risk throughout the customer life cycle.
• Partner with cross-functional teams, including sales, to identify growth opportunities and ensure a seamless customer journey.

Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development.

• Establish processes and frameworks for collaboration across Renewals, Sales, Customer Success, Finance, and Legal.
• Create engagement processes, playbooks, workflows, and training programs to enable collaboration and operational excellence.
• Serve as a trusted advisor and communicator to executive leadership, translating complex renewal strategies into actionable insights.

Veeam is the #1 global market leader in data resilience, believing businesses should control all their data. Based in Seattle, Veeam protects over 550,000 customers worldwide and aims to help them keep their businesses running.

• Serve as a dedicated strategic advisor to a smaller, high-impact book of business.
• Act as the primary point of contact for strategic customers, ensuring a seamless experience across onboarding, adoption, and renewal.
• Identify and nurture expansion opportunities through consultative conversations and strategic planning.

Granicus provides technology and services that empowers government organizations to create seamless digital experiences. They have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers.