North AmericaEuropeAustralia
Unlimited PTO
12w maternity
Maintain a revenue base by managing retaining and expanding a book of business
Build strong relationships with your assigned customer portfolio and support them as their the key contact and advocate
Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage
Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. The Qualio team is all-remote, and distributed across North America, Europe and Australia.
Own retention and renewals, lead renewal timelines and conversations.
Maintain accurate renewal forecasts and risk tracking, identify churn risk.
Act as the main customer point of contact and manage communication.
Pipe17 provides an AI-native OrderOps platform that makes commerce operations effortless for brands and 3PLs. They connect sales channels, marketplaces, ERPs, WMS, and trading partners through one integration, automates order and inventory flows, and delivers real-time visibility. The company is backed by GLP Capital Partners.
Own client activation and onboarding - become a Hubstaff subject matter expert and guide new customers from deal close through successful adoption. Lead live onboarding sessions, follow-ups, and check-ins to ensure customers realize time-to-value quickly.
Manage ongoing customer relationships - track progress toward customer goals, and proactively drive retention and growth across the SMB segment.
Be directly responsible for Gross and Net Revenue Retention (GRR & NRR) across the SMB segment. Whilst most of our SMB segment is self-service, you will likely monitor renewals and the associated payments process, highlight opportunities for expansion and upgrades, and monitor at-risk account indicators, ensuring Hubstaff’s customers are retained and set up to grow with us.
Hubstaff helps organizations around the world optimize productivity and workforce operations. Trusted by 95,000+ businesses, our platform powers time tracking, team management, project insights, and payroll automation. We’ve been a remote-first company for over a decade and we’re on a mission to help distributed teams work smarter, not harder.
Run the new kickoff call framework end-to-end with real customers.
Engage customers before it becomes a save conversation.
Identify patterns in what makes customers succeed and feed that back to the team.
Breakthrough helps private practice physical therapy and chiropractic owners fill their schedules, grow their businesses, and make a bigger impact in their communities. They are a small, focused team that ships fast, speaks directly, and measures what matters and have been coaching PTs for over 10 years.
Execute the renewal process to ensure ARR is retained or expanded.
Build and maintain strong relationships with clients to understand their needs.
Analyze renewal metrics and trends to identify areas for improvement.
1Password provides secure and user-friendly password management and identity protection solutions. They have over 180,000 businesses using their product and value diversity, innovation, and personal growth, offering a collaborative environment.
Partner with Customer Success leadership to define enablement priorities aligned to retention, adoption, and expansion goals
Design and deliver role-based onboarding for Customer Success roles, reducing time-to-productivity
Build, maintain, and operationalize Customer Success playbooks across the full customer lifecycle
Solink provides businesses with tools to know sooner and act faster by transforming video security into real-time operational insights. Trusted by over 30,000 locations across 32+ countries, they're growing rapidly and have been recognized by Deloitte’s Fast 50™ and Fast 500™.
Execute the renewal process to ensure ARR is retained or expanded and proactively handle churn/contraction scenarios including discount removal strategies.
Build and maintain strong relationships with clients to understand their needs, address concerns, and identify opportunities for upselling or cross-selling additional products.
Analyze renewal metrics and trends to identify areas for improvement and develop strategies to enhance customer retention including the evaluation of license usage and true-up requirements.
1Password is building the foundation for a safe, productive digital future. They provide a human-centric approach to cybersecurity . They have over 180,000 businesses using their product and have also teamed up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth.
Becoming the trusted advisor to a set of enterprise customers and their key stakeholders in the UKI region by aligning Camunda technology to their business strategy and goals
Developing customer success plans outlining Customer’s KPIs, stakeholders, critical success factors, and product adoption plan
Being a Customer Success Champion to evangelize customer-centricity within Camunda, thereby increasing retention outcomes, customer experience and loyalty
Camunda is the leader in enterprise agentic automation, orchestrating complex business processes across agents, people, and systems. They are a fully remote, global company named to GP Bullhound’s 2024 Top 100 Next Unicorn list and certified as a Great Place to Work.
Drive Net Revenue Retention (NRR) by owning the expansion strategy for SLG accounts.
Transition from reactive support to proactive success by building repeatable processes.
Design and implement AI-driven workflows to provide personalised, human-like success at scale for self-serve users.
Jibble Group is an innovative Workforce Management company headquartered in London, UK, with a fully remote team. Their platforms Jibble.io, an award-winning time-tracking tool, and PayrollPanda.my, Malaysia’s leading cloud payroll solution serve thousands of paying customers globally.
Design and implement a zero-touch renewal process for the Digital segment.
Shift support-heavy tasks out of manual CSM workflows.
Launch automated adoption sequences that drives a 15% increase in product adoption.
MagicSchool is the premier generative AI platform for teachers. They are just over 2 years old, and more than 7 million teachers from all over the world have joined their platform. We're working towards real social impact, with a unique culture built on relationships, trust, communication, and collaboration with our team.
Own onboarding for new customers (non-technical), in close partnership with Solutions
Lead success planning per account, aligned to customer goals and use cases
Serve as the primary conduit for customer feedback into Product
GGWP builds AI-powered systems that help games and online communities stay safe, healthy, and scalable. Our platform supports real-time moderation, sentiment and behavior analysis, and operational tooling used by leading studios and platforms worldwide.
Lead and develop a team of Customer Success Managers.
Drive operational excellence in onboarding, engagement, and renewal processes.
Build executive relationships with key clients and ensure alignment on business goals and care impact.
Spring Health aims to revolutionize mental healthcare by removing barriers to access. They partner with over 450 companies and serve 10 million people, providing tailored mental health through their clinically validated technology.
Serve as the primary contact for a portfolio of 50 customers, fostering trust and building strong, long-term relationships.
Develop and execute tailored success plans to support customers in achieving their goals.
Identify opportunities for expansion and upsell within the portfolio by aligning customer needs with additional products or services.
Eltropy aims to revolutionize financial service access by enabling secure and compliant digital engagement for financial institutions. Their platform enhances operations, engagement, and productivity for Community Financial Institutions through integrated communication technologies.
Own the post-onboarding customer relationship, guiding customers toward sustained value realization.
Proactively monitor account health and risk signals and execute contract renewals with data-driven judgment.
Build and maintain strong, trusted relationships with customer stakeholders, delivering a high-caliber experience.
Boulevard provides a client experience SaaS platform for appointment-based, self-care businesses, empowering customers to give their clients more of the magical moments that matter most. They value diverse backgrounds and are committed to equal opportunity, fostering an inclusive culture.
Own renewals end-to-end for your book of Aplos customers, including planning, outreach, renewal execution, and retention outcomes.
Drive product adoption and value realization by guiding customers through best practices and helping them successfully use Aplos.
Own expansion outcomes within your customer base by identifying opportunities, running discovery and partnering across teams to progress opportunities.
Velora was formed when Aplos, Raisely, and Keela combined to help nonprofit organizations thrive. They offer a suite of tools spanning fundraising, donor management, financial tracking, and communications, aiming to reduce complexity for nonprofits. Velora has merged teams and teams dedicated to specific product.
Create digital-first onboarding motions for new Mid-Market customers at scale.
Define and reinforce outcome-oriented success metrics.
Manage a pooled book of business using tech-touch and structured outreach campaigns.
HeyGen's mission is to make visual storytelling accessible to all. They aim to build technology that equips more people with the power to reach, captivate, and inspire audiences.
Drive customer retention: Uncover root causes of churn and surface actionable interventions across teams, directly improving one of Owner's most important metrics.
Grow customer sales: Identify opportunities to increase customer sales by providing feedback that shapes the product roadmap and driving process changes for front-line teams.
Elevate the customer experience: Find gaps that lead to frustration or unrealized sales, then build data products, tools, or process changes to close them.
Owner.com provides an AI growth system for local restaurants, continuously improving SEO, marketing, and online ordering to grow first-party orders. Their team is in the low hundreds, with top talent from companies like Shopify, HubSpot, and DoorDash, and they're scaling rapidly to keep pace with customer growth.
Manage and resolve assigned tickets related to customer sentiment, churn risk, and account health.
Proactively monitor accounts to identify risks and implement mitigation strategies to drive retention and customer success.
Dutchie is a technology platform that powers dispensary operations and provides consumers with safe access to cannabis. They have raised over $600M in funding and are backed by investors such as D1 Capital Partners, Tiger Global, and Howard Schultz.
Own a portfolio of enterprise accounts with a long-term, growth-oriented mindset
Establish quarterly cadences that drive alignment, adoption, and momentum
Build and execute strategic account plans focused on expansion, retention, and revenue impact
Cypress aims to make software testing faster and more reliable, improving the efficiency and quality of software development. With a culture rooted in passion, collaboration, and curiosity, their fully remote team is on a mission to positively impact the developer community.
Contribute to the development, delivery, and continuous improvement of Deel’s core global Customer Success enablement programs.
Design and deliver blended enablement programs, combining live remote sessions, e-learning, self-serve resources, and practical application.
Enable CSMs to confidently drive product adoption, value realization, and renewal readiness.
Deel is the all-in-one payroll and HR platform for global teams. They combine HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. Among the largest globally distributed companies in the world, Deel has a team of 7,000 spanning more than 100 countries with a connected and dynamic culture.