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How you'll create impact:
- Own customer retention
- Maintain Net Retention Revenue on assigned accounts
- Be Proactive to own the churn metric
Be a Strategic Partner to Merchants:
- Manage accounts and adhere to operational standards
- Collaborate across departments to provide answers to inquiries
- Drive advocacy and adoption of new features
Drive Customer Value:
- Ensure successful Onboarding handoffs
- Merchants experience growing value from Okendo’s products
- Gain Industry, Product, and Company Expertise
Okendo
Okendo is a customer marketing platform that helps Shopify brands grow faster and more efficiently by cultivating brand advocacy and maximizing lifetime value. Their unified platform is trusted by 16,000+ Shopify brands to turn one time shoppers into revenue-driving Superfans.