Customer Success Manager

90 Days:

• Run the new kickoff call framework end-to-end with real customers.
• Build trust with your book of business.
• Kickoff calls are hitting their first reactivated patient appointments faster than the current average.

6 Months:

• Customers are moving into phase two and three.
• Catch disengagement signals early through health scoring and usage patterns.
• Retention numbers are trending above where they were when you started.

12 Months:

• Customers renew without drama because they have seen compounding results.
• Identify patterns in what makes customers succeed.
• You are a trusted voice internally and externally.