Customer Success Manager - Renewals
Remote regions
USBenefits
Unlimited PTO
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About the Role:
- Own a portfolio of customers end-to-end, including retention and account growth.
- Serve as the primary post-sale point of contact, ensuring customer success.
- Blend commercial ownership across renewals and expansion.
What You’ll Do:
- Drive expansion revenue by identifying and executing expansion opportunities.
- Lead QBRs and account planning sessions tied to customer goals and outcomes.
- Own the customer relationship, acting as the main point of contact.
Commerce Expertise:
- Understand Ecommerce order-to-cash basics, including orders, payments and refunds.
- Know fulfillment and logistics fundamentals, including 3PLs, warehouses and shipping.
- Familiar with Inventory and returns workflows.
Pipe17
Pipe17 provides an AI-native OrderOps platform that makes commerce operations effortless for brands and 3PLs. They connect sales channels, marketplaces, ERPs, WMS, and trading partners through one integration, automates order and inventory flows, and delivers real-time visibility. The company is backed by GLP Capital Partners.