Own renewals for Growth customers, managing a high-volume book of business.
Drive renewal motions end-to-end, including outreach, negotiation, contract execution.
Proactively identify churn risk and take action to mitigate through value reinforcement.
Common Room is a customer intelligence platform that captures buying signals, giving companies AI enrichment and automation to reach the right person at the right time. They've raised over $50 million from top-tier investors and are backed by operators from fast-growing companies.
Own the end-to-end renewal process for a portfolio of commercial customers.
Generate renewal quotes, lead pricing and contract negotiations.
Identify renewal risks early and collaborate cross-functionally to mitigate churn.
Chainguard provides a secure foundation for software development and deployment by providing guarded open source software, built from source and updated continuously, helping organizations eliminate threats in their software supply chains. Founded by industry experts, the company values customer obsession, intentional action, and mutual trust.
Own renewals and expansion for a portfolio of strategic customers
Partner with Customer Success Directors to show customers the real value they get from Hirevue
Forecast and track renewal performance
Hirevue transforms the way organizations discover, engage, and hire talent. Its end-to-end hiring platform features video interviewing, assessments, and conversational AI, serving over 1200 customers globally and hosting millions of interviews.
Drive the post-sales journey for assigned accounts, from, product adoption, expansion, advocacy, and ultimately renewal.
Manage a high-volume book of business of approximately 150 accounts, maintaining an accurate forecast and account status within SFDC.
Process renewals within SFDC and ensure price increase targets are met.
Revalize empowers manufacturing businesses to better design, model, develop, and sell—powering greater outcomes across the entire manufacturing value chain. They lead with an AI-forward mindset and are shaping the future of manufacturing technology with industry-leading CPQ, PLM, and design solutions that transform data into opportunity. Revalize serves more than 16,000 global customers and is a portfolio company of TA Associates and Hg.
Serve as the primary point of contact for renewal.
Identify low-effort add-ons and expansion signals.
Maze is a user research platform helping companies build the right products faster by making user insights available at the speed of product development. They are a Series B company backed by top-tier investors with a global remote workforce driven by their core values.
Own the end-to-end renewal lifecycle for customer contracts.
Develop and execute account-level renewal strategies to protect recurring revenue.
Identify opportunities to expand footprint through upsell and cross-sell.
GitLab is an open-core software company that develops an AI-powered DevSecOps Platform, used by over 100,000 organizations. They foster a high-performance culture driven by values and knowledge exchange, enabling team members to reach their full potential.
Manage a portfolio of small to mid-sized accounts to ensure successful adoption, engagement, and renewal.
Monitor customer health metrics to identify renewal risks early and take corrective action.
Identify and qualify potential expansion opportunities within assigned accounts.
Cordance accelerates the growth of vertically focused B2B SaaS companies through acquisition and long-term tactical and financial guidance. They are experienced operators and subject-matter experts with a passion for software and building businesses.
Manage a portfolio of customers, ensuring they achieve value.
Drive adoption, customer satisfaction, and retention through engagement.
Partner with internal teams to support onboarding and day-to-day success.
CrashPlan provides cyber-ready data resilience and governance in a single platform for organizations whose ideas power their revenue. Their solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide.
Manage Enterprise customer relationships with high-value customers.
Become a Dovetail expert to onboard new customers successfully.
Drive renewals, retention, and track core customer metrics.
Dovetail is on a mission to improve the quality of everything with its AI-native customer intelligence platform. They help thousands of teams bring together customer insights and empower them to build better products, services, and experiences.
Own the end-to-end customer lifecycle for a portfolio of strategic and enterprise accounts
Develop and execute customer success plans aligned to customer business goals
Serve as the primary point of contact and trusted advisor for assigned customers
CrashPlan provides cyber-ready data resilience and governance in a single platform. Their solutions are trusted by entrepreneurs, professionals, and businesses of all sizes worldwide.
Identify, measure, and execute against customers’ positive business outcomes to cultivate more realized value for your customers
Evaluate risk management for each customer and proactively strive for value propositions and utilize best practices to drive retention
AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Their solutions support essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.
Own client activation and onboarding - become a Hubstaff subject matter expert and guide new customers from deal close through successful adoption. Lead live onboarding sessions, follow-ups, and check-ins to ensure customers realize time-to-value quickly.
Manage ongoing customer relationships - track progress toward customer goals, and proactively drive retention and growth across the SMB segment.
Be directly responsible for Gross and Net Revenue Retention (GRR & NRR) across the SMB segment. Whilst most of our SMB segment is self-service, you will likely monitor renewals and the associated payments process, highlight opportunities for expansion and upgrades, and monitor at-risk account indicators, ensuring Hubstaff’s customers are retained and set up to grow with us.
Hubstaff helps organizations around the world optimize productivity and workforce operations. Trusted by 95,000+ businesses, our platform powers time tracking, team management, project insights, and payroll automation. We’ve been a remote-first company for over a decade and we’re on a mission to help distributed teams work smarter, not harder.
Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation.
Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders.
Deel is the all-in-one payroll and HR platform for global teams which combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. The team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture.
Deliver against retention and expansion goals for a book of SMB accounts.
Build strong, trust-based relationships with customer stakeholders.
Identify qualified expansion opportunities and execute strategic sales motions.
ABBYY is a trusted partner for purpose-built AI and intelligent automation, solving highly complex problems for enterprise customers and putting their information to work to transform the way they do business. They are a global team of 600+ colleagues, spread across 15 countries on four continents with colleagues representing 30+ nationalities.
Drive renewals and expansion attainment across assigned teams and territories
Directly manage and coach frontline Renewals Representatives through 1:1s, deal reviews, and pipeline inspections
Develop team capability through ongoing coaching, performance management, and career progression
Commvault is a gold standard in cyber resilience, empowering customers to uncover, take action, and rapidly recover from cyberattacks. With over 25 years of experience, more than 100,000 organizations and a vast partner ecosystem rely on Commvault to reduce risks, improve governance, and do more with data.
Serve as a key point of contact for customer inboxes, managing inbound requests with speed, clarity, and professionalism.
Support customer renewals by tracking timelines, preparing documentation, and coordinating internal approvals.
Maintain accurate and up-to-date account records, including meeting notes and engagement history.
CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. They’re on a mission to make businesses more human, and humans more impactful. CreatorIQ operates in a flexible work model that combines both in-person and remote work.
Own a portfolio of enterprise accounts with a long-term, growth-oriented mindset
Establish quarterly cadences that drive alignment, adoption, and momentum
Build and execute strategic account plans focused on expansion, retention, and revenue impact
Cypress aims to make software testing faster and more reliable, improving the efficiency and quality of software development. With a culture rooted in passion, collaboration, and curiosity, their fully remote team is on a mission to positively impact the developer community.
Own post-implementation customer journeys for a portfolio of accounts.
Proactively monitor customer health and orchestrate interventions before issues escalate into churn risks.
Lead Quarterly Business Reviews that demonstrate ROI and identify expansion opportunities.
Zinier empowers frontline workers and those supporting them to achieve greater productivity. They are a remote-first, global team headquartered in Silicon Valley with a hybrid workforce across Europe, the United States, Singapore, and Bangalore, India.
Cement the relationship with new and existing customers.
Develop a “consultant” perspective to client communication.
Analyze customer usage to form accurate forecasts.
Aspire.io is the world’s first word-of-mouth commerce platform. They leverage a brand’s ambassadors, influencers, affiliates, customers, user-generated content, and social ads to accelerate marketing results. They are serving household names and have paid out $100M to creators.