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Open Positions
Support intake, triage, investigation, and resolution of fraud-related escalations across the payments ecosystem. Perform technical investigations using SQL and payment data to validate root cause and document findings. Coordinate containment actions and cross-functional collaboration with operations, product, and compliance teams.
SQL
Fraud Investigation
Data Analysis
Critical Thinking
Communication
Configure basic network hardware for deployment following established templates. Monitor network elements using established tools to ensure system functionality. Provide basic technical support for routine customer inquiries and escalate complex issues.
Cisco
Juniper
Python
Ansible
Network Troubleshooting
Responsible for adding new customers and maintaining existing client account relationships within a geographic territory. Generate new sales and add-on revenue through prospecting, qualifying, and closing opportunities. Deliver web-based presentations and sell to C-suite executives while maintaining a high volume of activity.
Sales
Prospecting
Communication
Microsoft Office
Salesforce
Own the creation, maintenance, and growth of multifamily SaaS product offerings for a specific product area. Lead process modeling and translate customer needs into requirements, breaking them down into Epics, features, and stories. Coordinate multiple scrum teams, prioritize work streams, and engage in customer discovery and user groups.
Product Management
Strategy
Customer Focus
Microsoft Office
Process Modeling
Take ownership of support tickets and drive them through to resolution across teams. Analyze and troubleshoot multi-layered technical problems to determine appropriate solutions. Communicate clearly and professionally via phone and email regarding issues, timelines, and resolutions.
Customer Service
Communication
Technical Troubleshooting
Problem Solving
Client Success
Establish and manage the operational framework for Demand Marketing, including centralized project management and OKR tracking. Drive cross-functional execution and accountability across Services and Product teams, ensuring timely delivery. Prepare executive-level status reporting to the General Manager, synthesizing complex data into actionable updates.
Project Management
Program Management
Microsoft Project
Cross-functional Coordination
Manage a high-volume portfolio of established Buildium customers through scaled outreach and targeted engagement. Conduct customer conversations to understand evolving business objectives and identify opportunities to increase product value. Analyze customer data and usage trends to optimize lifecycle strategies and improve retention.
Customer Success
Account Management
SaaS
CRM
Analytical Skills