Own end-to-end technical support for Sardine's API-driven platform, serving as the first point of contact for customers.
Troubleshoot complex issues across web technologies, APIs, and cloud infrastructure, collaborating with engineering and customers.
Advocate for customer needs and create tools, documentation, and processes to improve self-service and support.
Sardine is the leading agentic risk platform for fighting financial crime, unifying data to stop fraud and automate AML operations. We're a remote-first team of self-motivated professionals who value performance over hours worked, from startups to industry leaders.
Provide advanced technical support for secure, cloud-based assessment and testing solutions, investigating complex issues across web platforms, APIs, databases, and integrated services.
Take ownership of technical cases from initial investigation through resolution, collaborating with engineering, product, and customer success teams.
Contribute to knowledge sharing, incident management, and continuous improvement while mentoring junior support engineers.
The company provides secure, cloud-based assessment and testing solutions for organizations worldwide. It is a globally distributed technology organization that values collaboration, continuous improvement, and meaningful customer impact.
Own and resolve complex customer issues from investigation through resolution.
Deliver advanced technical support for Curam applications and related technologies.
Act as escalation point, partnering with Development, Product Management, and Release teams.
Merative provides data, analytics, and software for health and social care, helping governments modernize social programs and serving 187 million people annually. The culture values focus, speed, trust, and inspire, with a remote-first work environment.
Respond to technical issues via Slack, Linear, and Pylon, acting as the bridge between Customer Success and Engineering.
Troubleshoot product, integration, and API issues, escalate bugs, and maintain technical support documentation.
Use TypeScript, REST APIs, SQL, and cloud tooling to build internal tools and implement AI workflows for support efficiency.
Levanta is the creator affiliate platform built for modern e-commerce, connecting brands, creators, publishers, and marketplaces through a single platform for creator discovery, activation, partnership management, payments, and cross-channel performance measurement. Following a $22 million Series B and with over $43 million in total funding, the company is expanding its team and investing in technology across the retail ecosystem.
Own technical account management across Affirm's strategic alliances: alerting, monitoring, troubleshooting, and SLAs.
Drive technical initiatives and design custom integration solutions using Affirm's standard integrations.
Partner with product, engineering, and merchant teams while mentoring less-experienced TAMs.
Affirm is a fintech company that offers consumers transparent, predictable pay-over-time solutions and gives merchants flexible payment options. It is a remote-first company with a large global team, centered on care, transparency, and flexibility.
Attentively listen to customers and drive root-cause resolution with strong follow-through.
Navigate complex organizations and communicate effectively from leasing staff to C-Suite.
Partner with internal teams to develop processes and systems that enhance efficiency and customer experience.
RealPage provides property management software and solutions for the multifamily real estate industry. The company is large, with a culture focused on innovation and customer success, and offers a competitive benefits package.
Own complex technical investigations for top-tier customers, analyzing code and logs.
Bridge support and engineering with clear escalations and SDK troubleshooting.
Coach teammates, lead retrospectives, and drive improvements to documentation.
Spreedly provides an intelligent payments platform, connecting merchants to 150+ payment gateways and 40+ payment methods through a single API. Founded in 2007, the company's 'Spreedlings' value transparency, courageous collaboration, and self-driven leadership.
Run discovery and solution design for deployments and integration strategy.
Review API payloads and run smoke tests to confirm changes meet carrier requirements.
Handle internal incident management and monitor account health.
Assured modernizes insurance by providing software solutions for claims processing, from digital intake to fraud detection. The company is dynamic, collaborative, and rewarding, serving some of the largest insurers in the world.
Build a strong understanding of Clutch’s platform, architecture, and support workflows to identify systemic friction and recurring issues.
Independently own complex investigations and executive-level escalations, driving them end to end with clear outcomes.
Develop reusable solutions like documentation, scripts, and tooling to reduce repeat issues and raise team effectiveness.
Clutch is a vertical SaaS company backed by Andreessen Horowitz that helps credit unions become FinTech lenders to provide affordable lending solutions. The Support Engineering team is a growing group of 13 experienced engineers, focused on delivering legendary support through collaboration, transparency, and follow-through.
Investigate B2B incidents in Engagement-CRM, verifying user data and campaign parameters.
Diagnose via logs (Kibana/OpenSearch), SQL, REST APIs, and DevTools; escalate to engineering.
Guide L1 and operators on configurations, meet SLAs, and maintain runbooks.
GR8_TECH builds B2B iGaming platforms, delivering full-cycle tech, integrations, consulting, and operational support for operators. With 1000+ employees across the globe, the culture is built on trust, ownership, and a growth mindset.
Provide advanced technical support and incident management for complex production issues within the GuidingCare platform.
Perform root cause analysis, write complex SQL/T-SQL queries, and manage backend data corrections to maintain system stability.
Collaborate with Engineering, Product, and Infrastructure teams while acting as a direct technical contact for enterprise customers.
HealthEdge delivers AI-powered operational infrastructure for health insurance organizations, enabling health plans to modernize operations and improve performance. The company is growing and investing in talent that drives its success and shapes the future of healthcare technology.
Provide first-line product and technical support, diagnosing customer issues and resolving tickets within SLA guidelines.
Troubleshoot technical problems through systematic analysis and collaborate cross-functionally to implement effective solutions.
Maintain flexible availability for customer needs across time zones, including occasional early morning or evening shifts.
HealthEdge provides AI-powered operational infrastructure for health insurance companies, helping them modernize operations and compete effectively. The company is expanding and investing in its people, fostering a culture of growth and innovation in healthcare technology.
Lead a team of six technical support specialists for a 24/7 SaaS platform.
Act as the primary technical escalation point, managing incidents and resolving issues with SQL, C#, and Azure.
Drive support KPIs, coach team members, and champion AI-assisted support tools.
They provide a business-critical SaaS platform that operates around the clock and serves a global customer base. The company values technical excellence, cross-functional collaboration, and a remote-first, AI-enabled support culture.
Act as a daily point of contact for clients through tickets and meetings, resolving complex product issues.
Troubleshoot technical issues and track down bugs alongside Technical Product Analysts, reporting to Engineering teams.
Join the Major Incident response team to resolve urgent client problems while keeping the client experience central.
Xplor Technologies powers everyday life through modern vertical software, embedded payments, and AI-powered capabilities for fitness, recreation, golf, and other service-based industries. It is a global company with a culture guided by five core values, offering flexible working and a network of talented colleagues.
Serve as a frontline customer experience specialist providing technical support to healthcare professionals and labs.
Troubleshoot software, devices, and customer workflows, resolving issues independently or escalating with clear documentation.
Collaborate across teams and contribute to scalable support processes in a high-volume, remote environment.
Beacon Biosignals is transforming precision medicine for the brain with at-home EEG platforms for clinical development and diagnostics. We're a scaling company with a strong remote culture and a focus on improving patient outcomes.
Own and resolve client support cases from intake to resolution, ensuring timely and technically accurate assistance.
Communicate proactively with clients via video calls and messaging, explaining technical concepts clearly.
Use SQL and scripting languages to investigate issues, document findings, and contribute to knowledge resources.
Origami Risk delivers single-platform SaaS solutions for risk, insurance, compliance, and safety management. Founded by industry veterans, the company is committed to client success and has a diverse, inclusive culture.
Investigate escalated technical issues across Aircall's platform including integrations, APIs, telephony, messaging, and AI features.
Lead live troubleshooting sessions with customers and translate complex findings into clear explanations.
Work with Product, Engineering, and external partners to diagnose bugs and support internal enablement.
Aircall is an AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue and resolve issues faster. The company is a fast-scaling, product-driven unicorn with offices across the globe and a collaborative, execution-focused culture.
Investigate real product, integration, and configuration issues by reproducing problems and testing hypotheses.
Work with APIs, HTTP, browser behavior, cloud integrations, and logs to understand how systems connect.
Own the customer's experience by communicating clearly and collaborating with Product and Engineering teams.
Sprinto is an autonomous trust platform that centralizes compliance, audit, and risk management via AI-driven automation. Founded in 2020 and trusted by over 4,000 organizations, Sprinto is a fully remote, ownership-driven team with a focus on learning and impact.
Act as the designated technical support engineering contact for strategic customers, resolving complex technical problems with potentially costly and far-reaching consequences.
Provide proactive guidance and recommendations to help customers maximize value from Twilio technologies and minimize business-impacting downtime.
Collaborate with Product and Engineering teams via Slack and JIRA, analyze customer trends, and drive improvements to our support processes.
Twilio is a cloud communications platform that helps businesses deliver personalized customer experiences through innovative solutions. As a remote-first company, Twilio serves hundreds of thousands of businesses and fosters a culture of connection, global inclusion, and employee empowerment.
Perform in-depth troubleshooting on issues impacting customers both internally and externally.
Develop internal SaaS applications providing critical customer data to CSE, CSM, TAM, Sales, and Finance teams.
Serve as Incident Manager, monitor alerts, and participate in an on-call rotation.
JumpCloud is an AI-powered unified IT management platform that secures the modern workforce by consolidating identity, device, and access management. The company operates with teams in 15+ countries and values building connections, with a remote-first culture.