Escalations Engineer

What you'll be doing:

• Perform in-depth troubleshooting on issues impacting our customers both internally and externally.
• Develop our internal SaaS application focused on providing critical customer data to our CSE, CSM, TAM, Sales, and Finance teams.
• Provide support for all Product and Engineering teams and serve as Incident Manager in facilitating quick resolution of issues.

We're looking for:

• Strong SQL skills and experience with complex schemas, as well as NoSQL DBs such as MongoDB, Cassandra, etc.
• Experience programming in Java, Python, or Go, and working knowledge of APIs and SDKs.
• Comfort using AI-assisted tools in day-to-day engineering work, with strong communication and teamwork skills.

Where you'll be working:

• This is a remote role based in Turkey, with an expectation to participate in on-call shifts.
• JumpCloud conducts business in English, so fluency in written and spoken English is required.

Why JumpCloud?:

• Work with amazing talent across each department who are passionate about our mission.
• Enjoy a remote-first culture where unique ideas and approaches are welcome.