Similar Jobs
See allTechnical Support I
Unknown
US
PostgreSQL
Microsoft SQL Server
JavaScript
Support Engineer (AMER - Weekends)
Supabase
Americas
SQL
Customer Support
Linux
Technical Support Engineer
Firstup
US
SQL
HTML
JavaScript
Customer Support Engineer
RelationalAI
US
Customer Support
Troubleshooting
Python
Client Support Analyst
Bluematrix
Global
Linux
SQL
Python
Responsibilities:
- Use knowledge-based support platforms to troubleshoot and resolve client issues, typically via email, in accordance with SLAs.
- Multitask and prioritize daily tasks, liaise with development teams, and escalate issues as appropriate.
- Use AI to optimize troubleshooting, modify Freemarker templates, and assist with testing new features.
Qualifications:
- Minimum 2 years as a support engineer or similar role, with proven troubleshooting and analytical skills.
- Fluent professional English, excellent customer-facing skills, and a BSc in Computer Science or related field.
Desired Skills:
- Experience with relational databases, SQL, Linux, and log analysis.
- Knowledge of bash, XML, HTML5, Java, JavaScript, JSON, ssh, and Atlassian tools.
- Familiarity with AWS, microservices, and security concepts.
Work Environment:
- Primarily remote with occasional in-person meetings once or twice a year.
- Global team, requiring flexibility for some out-of-hours meetings.
Instructure
Instructure creates intuitive products that simplify learning and personal development. They foster a culture of inclusivity, support, and meaningful connection, with a global team and a focus on employee growth.