Similar Jobs
See allSupport Engineer (AMER - Weekends)
Supabase
Americas
SQL
Customer Support
Linux
Technical Support Engineer
Firstup
US
SQL
HTML
JavaScript
Technical Support Engineer - QuickCharge
Transact+CBORD
US
SQL
Windows Server
Linux
Customer Support Engineer
PlanetScale
EMEA
SQL
MySQL
PostgreSQL
Application Support Analyst - EAM
Not specified
Canada
Application Support
SQL
Windows Server
About the Role:
- Provide technical support for a learning management platform used by educational institutions.
- Work in a 24x7 environment alongside account managers, engineers, and cloud teams.
Responsibilities:
- Manage resolution of technical issues for enterprise customers.
- Troubleshoot web applications across software, databases, and operating systems.
- Maintain accurate CRM records and keep stakeholders informed.
Requirements:
- 2-4 years of enterprise product support experience.
- Strong understanding of databases like PostgreSQL and SQL Server.
- Familiarity with web technologies, networking, and operating systems.
Why Apply:
- Opportunity to build deep expertise in enterprise SaaS and technical support.
- Remote work within the United States with a collaborative team.
Unknown
This role provides technical support for a widely used learning management platform serving educational institutions. The company operates in a collaborative, global customer support environment with a focus on improving digital teaching and learning experiences.