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Responsibilities:
- Become an expert in the product and manage support tickets.
- Understand, interpret, reproduce, and diagnose customer problems.
- Perform root cause analysis and teach solutions to customers.
Minimum Qualifications:
- Bachelor's Degree in IT or similar field, or equivalent experience.
- Three or more years of customer service experience.
- Exceptional problem-solving skills and solid communication abilities.
Why Firstup:
- Excellent PTO program and great health benefits.
- Casual and friendly environment with remote work.
- Leadership team that believes in your growth.
Firstup
Firstup is an intelligent communication platform that improves employee experience at every moment. They serve 40 Fortune 100 companies, reaching 17 million employees daily, and foster a casual, inclusive, and growth-oriented culture.