Product Solution Engineer

Accountabilities:

• Own and resolve complex L4 support escalations, ensuring issues are addressed within SLAs.
• Investigate, reproduce, and troubleshoot customer-reported issues, collaborating with Engineering and Product teams.
• Document technical findings and create self-service resources to improve support efficiency.

Requirements:

• Bachelor's degree in CS, IT, or related field, or equivalent practical experience.
• 2-3 years of experience in Technical Support, Solutions Engineering, or similar role.
• Strong troubleshooting, debugging, and root cause analysis skills, with hands-on experience in APIs, SQL, and web technologies.

Benefits:

• Remote-first work environment with flexibility to work from India.
• Opportunity to work on products and technical challenges serving a global customer base.
• Professional growth through technical training and exposure to emerging technologies.