Product Support Engineer - Americas

About the role:

• Support Engineering is the technical layer between frontline Support and Engineering.
• You’ll take on complex issues involving integrations, APIs, permissions, data, reporting, migrations, and workflows.

What you’ll own:

• Own complex technical issues from intake through resolution or escalation.
• Build trusted working relationships with frontline Support, Engineering, Product, Customer Success, and customers.
• Track and improve outcomes like resolution speed, escalation quality, and reduced customer effort.

You should apply if:

• You’ve worked at an L3 technical-support level and enjoy owning ambiguous problems.
• You’re comfortable moving between customer conversations, APIs, logs, databases, and code-level context.
• You naturally look beyond the immediate ticket and improve systems through documentation, enablement, tooling, or process design.

Benefits:

• Unlimited PTO with four weeks recommended per year.
• Twelve weeks of fully paid family leave in the US.
• Annual learning budget and one-time home-office setup budget.