Similar Jobs
See allSr AI-Driven Enterprise Support Engineer
NICE
US
Enterprise SaaS
Contact Center Technologies
APIs
Technical Support Engineer
Mistral AI
APAC
Python
Cloud Infrastructure
AI/ML
Technical Support Engineer
Nooks.ai
Philippines
Technical Support
B2B SaaS
API Troubleshooting
Scaled Support Specialist
OpenRouter
Global
Python
TypeScript
API Troubleshooting
Support Engineer I
Cleo
US
Windows
Linux
Networking
About the role:
- You'll support large global enterprise customers using Unframe's AI-powered solutions.
- Work closely with Product and Engineering to investigate issues and communicate clearly with customers.
- Go deep on technical issues independently using AI tooling.
What you'll do:
- Investigate and resolve technical issues from triage to resolution.
- Analyze logs, reproduce issues, and identify root causes before escalating.
- Document issues and solutions to build institutional knowledge.
Why join us:
- Solve real technical problems while working closely with customers, product, and engineering.
- Exposed to complex enterprise environments and cutting-edge AI products.
- Fast product cycles with real ownership and direct impact from day one.
Unframe
Unframe is an AI-first startup helping the world's largest enterprises bring LLM-powered applications to life in days. Backed by $100M in Series B funding from Bessemer, Craft, and TLV Partners, they are a fast-growing, revenue-generating company working with Fortune 500 customers globally.