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What You'll Do:
- Own enterprise customer relationships as the primary technical support partner.
- Build trusted relationships with technical and operational stakeholders.
- Conduct account reviews, identify trends, and proactively address risks.
What We're Looking For:
- 6+ years supporting enterprise SaaS, cloud, or contact center technologies.
- Experience owning customer-facing technical relationships and managing escalations.
- Familiarity with APIs, integrations, logs, and platform diagnostics.
Why This Role Is Different:
- Focus on outcomes, not ticket counts, with AI handling routine work.
- Serve as a technical quarterback for enterprise customers on mission-critical technology.
- Help define the future of AI-augmented enterprise support at scale.
NICE
NICE develops software products used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, they are consistently recognized as an innovation powerhouse in AI, cloud, and digital.