Investigate and resolve technical issues from enterprise customers, owning the issue from triage to resolution.
Analyze logs and system behavior to identify root causes, using AI tools to speed up analysis.
Document issues and solutions to build institutional knowledge, and share customer feedback with the Product team.
Unframe is an AI-first startup that helps large enterprises deploy LLM-powered applications rapidly. With $100M in Series B funding from Bessemer, Craft, and TLV Partners, they are a fast-growing, revenue-generating company working with Fortune 500 customers globally.
Serve as technical advisor and strategic owner for enterprise accounts, driving adoption through demos, workshops, and troubleshooting.
Own the full customer lifecycle from onboarding to expansion, partnering with developers to C-suite executives.
Identify and scope expansion opportunities, lead executive reviews, and act as the voice of the customer internally.
Deepgram provides real-time APIs for speech-to-text, text-to-speech, and voice agents, underpinning the Voice AI economy. With over 200,000 developers and 1,300+ organizations, they've processed 50,000 years of audio and transcribed 1 trillion words, backed by a Series C from leading investors.
Drive customer success by guiding enterprise clients in leveraging Cognigy's AI technology to maximize investment value.
Identify customer needs, coordinate solutions, and track success metrics to minimize churn and enhance adoption.
Craft tailored engagement plans and sales proposals, collaborating with sales and technical teams to build long-term loyalty.
NICE delivers AI-powered customer experience solutions for global enterprises. With over 8,500 employees across 30+ countries, the company is an innovation powerhouse in AI, cloud, and digital, managing over 120 million customer interactions daily.
Provide prompt, empathetic, and clear communication to resolve user issues and create a positive support experience.
Debug and troubleshoot complex technical problems across the platform, collaborating with engineering teams as needed.
Identify patterns in support requests to address root causes, anticipate user needs, and advocate for customers in product decisions.
Nooks is an applied AI lab building the Agent Workspace for GTM, designing AI agents for sales actions. With over 1,500 customers and $70M+ raised from top VCs, we've tripled ARR each year for 3 years and built a high-caliber team.
Manage and execute on implementations & projects for customers, performing detailed discovery around CRM usage.
Act as a subject matter expert on Outreach technologies, partnering with project managers and customer stakeholders.
Support adoption of AI-enabled workflows and collaborate with client technical experts to establish configuration testing plans.
Outreach is the only complete agentic AI platform for revenue teams, infusing AI to automate workflows and power sales motions. Founded in 2014, Outreach is a growing company with a culture of innovation and collaboration.
Own and resolve the most technically complex, high-priority, and enterprise-critical tickets via email and live screen share for EMEA/APAC customers.
Independently investigate and diagnose ambiguous technical issues, applying strong root-cause analysis to determine effective solutions.
Mentor and coach newer support agents on troubleshooting technique, tone, and prioritization while contributing to support documentation.
Yoodli is an AI roleplay simulator that helps individuals and teams master communication through private, judgment-free coaching. The company has raised $40M in Series B funding, is doubling its team in 2026, and is headquartered in Seattle with a culture of humility, bias for action, and winning together.
Own end-to-end technical support for enterprise and strategic customers in APAC, debugging and resolving advanced issues with APIs, model behavior, and infrastructure.
Serve as the primary technical contact for APAC, managing high-volume requests during business hours and advocating for regional needs with product and engineering teams.
Create and maintain technical documentation, train future hires, and automate repetitive tasks to improve support efficiency and scalability.
Mistral provides full-stack AI solutions including frontier models, developer tools, and compute for enterprises across high-stakes industries. The global team of diverse, low-ego professionals is distributed across Europe, North America, Asia, and the Middle East, fostering a collaborative and innovative culture.
Manage enterprise customer relationships as single point of contact, ensuring SLA compliance and driving ROI.
Troubleshoot complex technical issues and provide advanced support for contact center and telecommunications products.
Coordinate projects, conduct regular reviews, and present customized solutions to stakeholders.
NiCE software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NiCE is an innovation powerhouse in AI, cloud, and digital.
Maintain and optimize Customer Experience platforms like Zendesk and AWS Connect, managing triggers, automations, and workflows.
Drive the generative AI and automation roadmap, configuring and training AI solutions to improve customer support efficiency.
Monitor AI performance metrics, audit user permissions, and produce reports to support workforce management and system health.
Turnitin is a recognized innovator in global education, providing learning integrity solutions to over 16,000 institutions worldwide. It offers a remote-first culture with a diverse community of colleagues in over 35 countries.
Owns the AI services API contract, Desktop Intercept client, and integration roadmap end-to-end.
Sets latency and cost budgets per service and holds the org to them.
Prioritizes the integration roadmap by revenue impact and treats reliability and privacy as features.
TTEC Digital is an innovation group inside TTEC (NASDAQ: TTEC), building next-generation AI CX tools. The group moves like an early-stage startup with the scale of a company obsessed with customer experience since 1982.
Lead the customer support org: hire, coach, and develop managers, frontline ICs, and support engineers while setting the technical bar.
Define and execute AI-first support strategy: design how AI tooling deflects, triages, and assists, with measurable quality improvement each quarter.
Own operations end-to-end: manage metrics, bug triage, staffing, knowledge layer, and act as senior escalation point for complex issues.
Triple Whale is an AI operating system for modern ecommerce that helps businesses see what's working, what's not, and what to do next, then takes action automatically. With over 60,000 brands like Pressed Juicery and True Classic using their platform, the company is driven by a customer-obsessed, fast-moving, and curious culture.
Handle escalated L2 support tickets for an AI-powered conversational platform, investigating and resolving complex issues such as logic failures and integration errors.
Perform root cause analysis, document findings in defect reports and troubleshooting guides, and maintain runbooks and knowledge base articles.
Distinguish between bugs and feature requests, escalate to L3/L4 engineering, and support UAT test case execution during platform releases.
Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation. With nearly 1000 full-time professionals and a culture of 'Relentless Performance', the company achieves a 99% project success rate and operates across 5 continents.
Provide fast, effective customer support across chat, email, Slack, and video (24x7).
Troubleshoot integrations, APIs, and cloud infrastructure issues with clear, helpful solutions.
Proactively identify emerging trends, escalate crucial feedback, and improve documentation.
Sprinto is an autonomous trust platform that centralizes trust requirements across security frameworks, vendors, and customers. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, the company has raised $31.8M in funding and is trusted by over 3,000 organizations across 75 countries.
Run Kata.ai's Technical Support function end-to-end, managing client issue triage, BAU requests, SLA performance, incident response, and workflow improvement across chatbot, voice AI, and Omnichannel platforms.
Lead the weekly Incident Review forum to convert recurring incidents into structured action items for Engineering and Product.
Ensure clients experience reliable, fast, high-quality service resolution while operational insights flow back into Engineering and Product to reduce recurring issues.
Kata.ai is an Indonesian Conversational Artificial Intelligence company that creates technology to enhance understanding of human conversations. Established in 2015, the company has become a trusted partner for major corporations such as Microsoft, Accenture, and Line, and received Series-B funding in 2020.
Lead a world-class global support organization to resolve customer issues quickly and scale intelligently through AI.
Partner cross-functionally with Customer Success, Product, Engineering, and Technical Services to drive systemic improvements.
Use data and customer health metrics to advocate for customers and drive retention outcomes.
Gainsight is an AI-powered retention engine that helps customer-centric companies drive adoption and success. With over 2,000 customers and a strong focus on innovation, the company fosters a culture of collaboration, curiosity, and human-first values.
Build and maintain trusted relationships with enterprise customers, delivering world-class front-line support.
Own customer technical issues end-to-end, from initial report to resolution, while providing clear progress updates.
Contribute to the Gainsight community by authoring product how-to guides, technical documentation, and best practices.
Gainsight is the AI-powered retention engine behind the world's most customer-centric companies, orchestrating the customer journey from onboarding to advocacy. Over 2,000 companies trust Gainsight's applications and AI agents, and the culture is built on collaboration, curiosity, and a human-first approach.
Lead discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE's Customer Service Automation portfolio.
Deliver customized, high-impact demos and presentations that paint a vision of exceptional customer experience.
Design and execute proof-of-value demonstrations that accelerate deal velocity and demonstrate real-world value.
NiCE delivers AI-first customer experience platforms, combining Generative and Conversational AI to power Agentic AI for enterprise brands. With over 8,500 employees across 30+ countries, NiCE serves 25,000+ global businesses including 85 of the Fortune 100, and is an innovation powerhouse in AI and cloud.
Design and build EdSights' technical support function from scratch, including service model, escalation paths, and tooling.
Own support KPIs, implement QA processes, and analyze trends to improve product and customer experience.
Develop deep expertise in EdSights' products to triage complex issues involving APIs, integrations, and data flows.
EdSights builds AI-powered student engagement and retention software for higher education, helping colleges understand student needs. They are a high-growth startup backed by $80M, with 300+ partners, and a culture that values ownership, speed, and making a measurable difference for students.
Manage a regional portfolio of customers with complex customer experience deployments, driving adoption and value realization.
Establish technical standards and enablement frameworks to ensure consistency across partner-led implementations.
Coach and enable partners by simplifying complex architectures and helping them deliver stronger customer experiences.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They use technology to ensure fair and efficient candidate selection, and emphasize employee wellbeing and community engagement.
Serve as a subject matter expert driving deep technical and product expertise while advising customers and internal teams on best practices and strategic use.
Own the end-to-end management of complex customer incidents, leading cross-functional resolution efforts and providing clear communication.
Lead deep technical investigations into complex post-implementation issues, partnering with Engineering to identify defects and unblock integrations.
Belvo is an open finance API platform that democratizes access to financial services in Latin America by enabling financial innovators to access and interpret financial data and initiate payments. We are a highly-technical team of over 90 people representing 20 nationalities, with offices in São Paulo and Mexico City and a strong remote culture.