Product Manager — Services

About the Role:

• You’ll pair with another PM owning the workspace to build the AI services platform.
• Own the backend capabilities powering QA, conversational analytics, knowledge assist, and agentic automation.
• Define what good and safe mean for each AI service and measure it.

Day to Day:

• Own the AI services API contract, Desktop Intercept client, and integration roadmap.
• Prioritize the integration roadmap by revenue impact.
• Treat reliability, privacy, and PII handling as features.

What You'll Bring:

• 7+ years of product in B2B SaaS; contact-center or CCaaS experience strongly preferred.
• Technical enough to reason about events, plugins, and latency budgets.
• Has shipped to real enterprise customers on a fast cadence.

Why Join:

• You'll work directly with a team holding each other to a high bar.
• The environment is intense with a steep learning curve.
• Ship the right products into thousands of live enterprise deployments.