Group Product Management Manager, Consumer Servicing

What You'll Do:

• Set the vision and strategy for Agent Experience — define what world-class agent tooling looks like at Affirm and translate that vision into a clear, sequenced roadmap.
• Lead and develop a team of PMs — manage, coach, and raise the bar for 2 PMs working across the Agent Experience portfolio.
• Drive AI-first transformation in servicing — identify where AI and automation can meaningfully improve agent efficiency and reduce customer friction.

What We Look For:

• Are an experienced product leader and people manager — you’ve managed PMs before and can balance team development with strong ownership of business outcomes.
• Build for both scale and empathy — you care about designing tools that help internal teams move faster while keeping the end customer experience at the center.
• Operate with ownership — you move quickly, create structure, hold a high quality bar, and push for outcomes that matter to customers, agents, and the business.