Remote Product management Jobs · Customer Experience

• Own the product that operators use daily, from back-office workflows to customer-facing storefronts.
• Ship features with real product taste for a builder-minded team.
• Work remotely across UK/Europe or hybrid from Belfast.

Stora provides a cloud-based management platform for self-storage operators, handling operations, bookings, and customer experience. The company is a growing startup with a focus on product quality and user experience.

• You will own a defined product surface and become the internal expert on how it behaves across customer use cases and agent interactions.
• You will diagnose product and agent behavior issues, identifying whether challenges stem from configuration, usage, or product limitations.
• You will act as a key feedback loop to Product Management, helping shape roadmap priorities based on real-world usage data.

• Define the CX product vision and strategy, from AI-powered resolution to agent tooling.
• Build and lead a team of PMs to reduce cost-to-serve while improving satisfaction.
• Own the AI resolution layer, proactive engagement, and feedback loops connecting support to product.

Headway is building a new mental healthcare system by automating insurance admin for providers. With over $325M in funding and 75,000+ providers across all 50 states, it is a Series D company focused on scaling access to therapy.

• Drive product strategy across customer experience, including dispatch, performance, settlement, and metering data.
• Lead and grow a team of product managers, fostering a culture of extreme ownership and rapid velocity.
• Build a scalable, self-serve customer experience to support new resource types, segments, and markets.

Voltus is the leading platform connecting distributed energy resources to electricity markets, delivering less expensive, more reliable, and more sustainable electricity. As a fully remote company, Voltus values doing well by doing good and fosters a culture of ownership and customer obsession.

• Set the vision and strategy for Agent Experience, defining what world-class agent tooling looks like at Affirm.
• Lead and develop a team of PMs, managing and coaching them to sharpen product judgment and improve execution.
• Drive AI-first transformation in servicing by identifying where AI and automation can improve agent efficiency and reduce customer friction.

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest. The company offers competitive benefits including 100% subsidized medical coverage, dental and vision for you and your dependents.