Define the end-to-end agent and supervisor experience across live and post-interaction surfaces for the Agent UI, Control UI, and Active Listening UX.
Set standards for information hierarchy, interaction ergonomics, and real-time UX in dense operator tooling, partnering with design to prototype flows.
Measure success in AHT, agent adoption, CSAT, and suggestion acceptance rates, while managing backlog, specs, and customer voice in every review.
TTEC Digital is an innovation group inside TTEC (NASDAQ: TTEC) building next-generation AI CX tools for the world's biggest brands. Backed by the scale and enterprise client base of a public company obsessed with customer experience since 1982, the team moves like an early-stage startup with intense focus and high standards.
Set the vision and strategy for Agent Experience, defining what world-class agent tooling looks like at Affirm.
Lead and develop a team of PMs, managing and coaching them to sharpen product judgment and improve execution.
Drive AI-first transformation in servicing by identifying where AI and automation can improve agent efficiency and reduce customer friction.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest. The company offers competitive benefits including 100% subsidized medical coverage, dental and vision for you and your dependents.
Own the AI platform roadmap, defining strategy and execution for model serving, LLM gateway, and agent orchestration infrastructure.
Bridge platform and product teams, ensuring AI feature governance, discoverability, and consistent delivery across engineering groups.
Build evaluation and observability infrastructure, pre-deployment gates, and production monitoring to catch quality issues before customers do.
Smartsheet empowers teams to manage work seamlessly and orchestrate human teams with AI agents. With over 20 years of experience, the company fosters a culture of innovation, inclusion, and support for professional growth.
Own enterprise customer relationships as the primary technical support partner for a portfolio of enterprise customers.
Solve complex technical problems across NICE CXone and related applications, including routing, telephony, and APIs.
Leverage AI-powered tools to accelerate investigations, gain customer insights, and drive proactive outcomes.
NICE develops software products used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, they are consistently recognized as an innovation powerhouse in AI, cloud, and digital.
Serve as technical advisor and strategic owner for enterprise accounts, driving adoption through demos, workshops, and troubleshooting.
Own the full customer lifecycle from onboarding to expansion, partnering with developers to C-suite executives.
Identify and scope expansion opportunities, lead executive reviews, and act as the voice of the customer internally.
Deepgram provides real-time APIs for speech-to-text, text-to-speech, and voice agents, underpinning the Voice AI economy. With over 200,000 developers and 1,300+ organizations, they've processed 50,000 years of audio and transcribed 1 trillion words, backed by a Series C from leading investors.
Partner with domain product managers and the AI Stack product manager to identify AI platform opportunities and shape the next decade of enterprise AI.
Translate customer needs and market opportunities into ROI-driven roadmaps, guiding initiatives from discovery to launch and adoption.
Own end-to-end operations and outcomes for a portfolio of AI-enabled solutions, ensuring measurable business outcomes for customers and stakeholders.
Conga unifies commercial operations so companies run as connected, smarter businesses by aligning pricing, quoting, contracting, rebates, and communications. With over 10,000 customers worldwide, including more than 50% of the Fortune 100, Conga fosters a community where colleagues can thrive through innovation and development.
Define and own the AI Corps platform roadmap, turning fellow, partner, and program needs into clear priorities.
Define and own the metrics that prove the platform works, including fellow engagement, student NPS, and host organization satisfaction.
Work directly with Anthropic teams and other enterprise partners on deployment, tooling, and joint enterprise opportunities.
CodePath is the largest educator of college computer science students in the country, having trained over 50,000 students from 1,000+ universities. They have partnered with Amazon, Google, Meta, and over 4,000 companies, and recently launched a $150M initiative with Anthropic to build an ambitious AI workforce program.
Lead HighLevel's AI product portfolio including AI Employee, Voice AI, and Conversation AI to redefine how SMBs operate their businesses.
Manage and coach PMs across multiple AI product areas, partnering with engineering, design, and go-to-market teams.
Drive monetization, adoption, and quality of AI products to make AI easy for non-technical users and a competitive advantage.
HighLevel is an AI-powered business operating system that provides agencies, entrepreneurs, and SMBs with infrastructure to build, automate, and scale. With over 2,000 team members across 10+ countries, it operates as a global remote-first organization focused on speed, ownership, and innovation.
Own the digital CX playbook for scale accounts, designing trigger logic, lifecycle sequences, and automated health monitoring from scratch.
Build and maintain health scoring models for digital accounts, defining at-risk, dormant, and breakout-track signals in product data.
Partner with RevOps to wire tooling (Claude, Clay, Lemlist, Salesforce) and own NRR and retention KPIs for the digital segment.
ElevenLabs is an AI research and product company transforming how we interact with technology. With $781M in funding and an $11B valuation, we serve millions of users and thousands of businesses, including major enterprises like Deutsche Telekom and Meta.
Partner directly with enterprise customers to understand their workflows and translate needs into AI solutions using Unframe's platform.
Own end-to-end delivery of AI-powered projects alongside engineers and AI specialists, writing detailed product specs and prompt structures.
Balance speed, scalability, and customer impact while identifying repeatable patterns to improve platform capabilities.
Unframe is an AI-first startup helping the world's largest enterprises deploy LLM-powered applications quickly, combining product speed with consultancy flexibility. Backed by $100M in Series B funding from Bessemer, Craft, and TLV Partners, it is a fast-growing, revenue-generating company working with Fortune 500 customers globally.
Lead all Professional Services engagements, including product optimization, strategic advisory, workflow transformation, and value realization initiatives.
Build and scale an AI Enablement & Consulting practice, including service offerings, methodologies, and customer-facing solutions.
Drive customer outcomes that increase product adoption, retention, expansion, and overall customer lifetime value.
Datarails is transforming how finance teams operate by bringing together data, automation, and AI into a unified platform for modern FP&A. The company offers a collaborative, team-oriented environment with opportunities for growth and ownership of your schedule.
Provide project oversight and strategic direction of electronic data interchange systems and API integrations.
Act as project lead and work closely with cross-functional teams to streamline business processes and improve data accuracy.
Manage product release cycles, coordinating between teams to ensure smooth rollouts and client transitions.
Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. More than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV.
Own product roadmap and backlog for a core area of the Verifiable platform, driving iterative improvements across APIs, AI agents, and front-end experiences.
Partner with engineering, design, and cross-functional teams to identify opportunities and ship AI-powered credentialing products with speed and quality.
Engage directly with customers and stay current on AI tooling and health tech trends to inform product strategy and execution.
Verifiable is a provider credentialing and network monitoring platform, delivering AI, API, and software solutions to help healthcare organizations optimize operations at enterprise scale. The company has grown to nearly 150 employees in 5 years, secured $47M in total funding, and values a scrappy, high-ownership culture where everyone takes end-to-end responsibility for meaningful work.
Design and deliver structured onboarding programs and content that quickly ramp new partners on Cresta’s product.
Work closely with Partner Leadership, Sales, Marketing, Product, and Engineering teams to design and deliver enablement programs.
Track and report on partner readiness, certification attainment, and contribution to partner-sourced and partner-influenced pipeline.
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Born from the Stanford AI Lab, Cresta has raised more than $270 million from leading investors and is led by AI experts.
Own the full product roadmap for the Agent pillar, including AI answers and agentic actions.
Drive monetization design and customer trust ladder for outcome-based AI products.
Partner with engineering, GTM, and CS to ensure coherent execution and customer feedback loops.
Help Scout builds software for relationship businesses, helping over 10,000 companies deliver outstanding customer service. With 120+ teammates worldwide, it's a fully remote culture that values ownership, curiosity, and craft.
Partner deeply with customers throughout the delivery lifecycle of AI Agents on the Moveworks Platform, from vision-lock to launch.
Architect and design custom AI solutions by integrating enterprise systems like ServiceNow, Workday, and Jira.
Serve as a trusted advisor, helping customers develop their Agentic AI roadmap and synthesize feedback to influence product evolution.
ServiceNow is an AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter with an AI platform that brings together any AI, data, and workflow. The company fosters an AI-native culture with a focus on flexible work and family leave programs, supported by a large employee base with competitive compensation.
Lead the AI-powered support and self-service platform, owning strategy for build vs. buy decisions.
Own product knowledge infrastructure and the feedback loop that turns support signals into product change.
Manage and develop a team of Product Builders, with full accountability for execution and culture.
Mews transforms the hospitality industry with a platform that helps hotels run smarter and create better guest experiences. The company is rapidly growing with a culture of high autonomy, continuous learning, and a remote-first work environment.
Support Senior Product Manager across strategic operations workstreams, translating business priorities into clear technical product requirements and delivery plans.
Partner closely with Engineering, Data Science, UX, and Client Success to define, prioritize, and deliver high-impact capabilities across the full product lifecycle.
Analyze data, client feedback, and market signals to inform product decisions and improve feature value, while using AI tools to accelerate outcomes.
Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. With over 40,000 companies trusting the platform and over $50 billion in annual GMV, Rithum fosters a transparent, inclusive culture with smart risk-takers and curious minds.
Drive product-led growth for the AI in Skilled Nursing segment by accelerating adoption and developing scalable go-to-market motions.
Act as a market-facing executive, engaging strategic customers and stakeholders to validate value and influence product direction.
Build and lead high-performing teams, fostering a culture of accountability, inclusion, and continuous improvement.
PointClickCare is a leading health tech company on a mission to help providers deliver exceptional care through AI-powered solutions. Founder-led and privately held, the company serves over 30,000 provider organizations with the largest long-term and post-acute care dataset, employs a workforce recognized by Forbes as a top private cloud company, and fosters a culture of innovation and growth.
Lead, coach, and develop a team of Technical Account Management leaders supporting mid-market to enterprise accounts across AMER, building a high-accountability operating rhythm with clear goals and KPIs.
Use customer health signals, adoption data, and renewal timing to prioritize team efforts, intervene early, and drive consistent, high-quality customer engagement across onboarding, adoption, expansion, and renewal.
Partner with Sales, Professional Services, Product, and other cross-functional teams to deliver a seamless customer experience, act as the voice of the customer internally, and build AI-driven workflows to scale team impact.
ClickUp builds an all-in-one productivity platform that unifies tasks, docs, chat, AI, and workflows to help teams move faster with less friction. It is an AI-native company with a global team, fostering a culture of ambition, grit, and passion for improving how people work.