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The Work:
- Build the next generation of AI CX tools — automated QA, conversational analytics, knowledge assist, and agentic automation.
- Ship products with craft and intent, moving fast without sacrificing quality.
The Role:
- Own the front-of-house product: Agent UI, Control UI, Active Listening UX.
- Partner with a counterpart PM – Services to deliver a cohesive product.
What You Will Do:
- Own the end-to-end agent and supervisor experience across live and post-interaction surfaces.
- Define perceived latency and interruption budgets for real-time assist surfaces.
- Write one-page specs that gate every build and drive customer-pilot targets.
The Instincts We Screen For:
- Strong taste and craft combined with comfort building with AI.
- Technical enough to reason about events, plugins, and latency budgets.
- Business-fluent, framing decisions in ARR, attach, retention, and margin.
TTEC Digital
TTEC Digital is an innovation group inside TTEC (NASDAQ: TTEC) building next-generation AI CX tools for the world's biggest brands. Backed by the scale and enterprise client base of a public company obsessed with customer experience since 1982, the team moves like an early-stage startup with intense focus and high standards.