Define the end-to-end agent and supervisor experience across live and post-interaction surfaces for the Agent UI, Control UI, and Active Listening UX.
Set standards for information hierarchy, interaction ergonomics, and real-time UX in dense operator tooling, partnering with design to prototype flows.
Measure success in AHT, agent adoption, CSAT, and suggestion acceptance rates, while managing backlog, specs, and customer voice in every review.
Set the vision and strategy for Agent Experience, defining what world-class agent tooling looks like at Affirm.
Lead and develop a team of PMs, managing and coaching them to sharpen product judgment and improve execution.
Drive AI-first transformation in servicing by identifying where AI and automation can improve agent efficiency and reduce customer friction.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest. The company offers competitive benefits including 100% subsidized medical coverage, dental and vision for you and your dependents.
Define the CX product vision and strategy, from AI-powered resolution to agent tooling.
Build and lead a team of PMs to reduce cost-to-serve while improving satisfaction.
Own the AI resolution layer, proactive engagement, and feedback loops connecting support to product.
Headway is building a new mental healthcare system by automating insurance admin for providers. With over $325M in funding and 75,000+ providers across all 50 states, it is a Series D company focused on scaling access to therapy.
Owns the AI services API contract, Desktop Intercept client, and integration roadmap end-to-end.
Sets latency and cost budgets per service and holds the org to them.
Prioritizes the integration roadmap by revenue impact and treats reliability and privacy as features.
TTEC Digital is an innovation group inside TTEC (NASDAQ: TTEC), building next-generation AI CX tools. The group moves like an early-stage startup with the scale of a company obsessed with customer experience since 1982.
Define how AI agents move from advising to acting and resolving issues within customer governance.
Use agentic coding tools to prototype flows and produce working demos that settle debates faster than decks.
Communicate vision, roadmap, and value to customers, partners, and executives with clear writing and presentations.
Acquia empowers ambitious brands to create digital customer experiences using open source Drupal at its core. Headquartered in Boston, MA, Acquia is a Great Place to Work-Certified company and one of the world's top software companies.
Own the full product roadmap for the Agent pillar, including AI answers and agentic actions.
Drive monetization design and customer trust ladder for outcome-based AI products.
Partner with engineering, GTM, and CS to ensure coherent execution and customer feedback loops.
Help Scout builds software for relationship businesses, helping over 10,000 companies deliver outstanding customer service. With 120+ teammates worldwide, it's a fully remote culture that values ownership, curiosity, and craft.
Execute the coaching product strategy across 1-on-1 and group coaching in partnership with the Coaching Director.
Track key product metrics like conversion rate, LTV, retention, and engagement to drive outcomes.
Optimize client experience and translate data into actionable product improvements.
Healthy Gamer is building inclusive and affordable modern mental health care, focusing first on the gaming community. Since 2019, they have helped over 22,000 people across 140+ countries with over 150 coaches worldwide.
Own the digital CX playbook for scale accounts, designing trigger logic, lifecycle sequences, and automated health monitoring from scratch.
Build and maintain health scoring models for digital accounts, defining at-risk, dormant, and breakout-track signals in product data.
Partner with RevOps to wire tooling (Claude, Clay, Lemlist, Salesforce) and own NRR and retention KPIs for the digital segment.
ElevenLabs is an AI research and product company transforming how we interact with technology. With $781M in funding and an $11B valuation, we serve millions of users and thousands of businesses, including major enterprises like Deutsche Telekom and Meta.
Lead HighLevel's AI product portfolio including AI Employee, Voice AI, and Conversation AI to redefine how SMBs operate their businesses.
Manage and coach PMs across multiple AI product areas, partnering with engineering, design, and go-to-market teams.
Drive monetization, adoption, and quality of AI products to make AI easy for non-technical users and a competitive advantage.
HighLevel is an AI-powered business operating system that provides agencies, entrepreneurs, and SMBs with infrastructure to build, automate, and scale. With over 2,000 team members across 10+ countries, it operates as a global remote-first organization focused on speed, ownership, and innovation.
Own the member experience surface including conversational AI, homepage, and community to drive engagement.
Define and ship AI-powered proactive guidance and agentic product architecture at high velocity.
Partner with clinical product teams to ensure coherent AI experience across all programs.
Maven is the world's largest virtual clinic for women and families, offering digital programs for fertility, maternity, parenting, and menopause. With over 2,000 employer clients and $425M in funding, the company is recognized for innovation and has a culture focused on mission-driven impact.
Own the vision and strategy for product support, defining best-in-class service levels and building a phased roadmap balancing long-term transformation with near-term quality.
Lead, develop, and retain a high-performing support team, including internal staff and outsourced partners, fostering a resilient, customer-first culture.
Architect the path to AI-augmented support, assessing workflows and tooling to design a scalable foundation and lead implementation and refinement.
Inspiren offers the most complete and connected ecosystem in senior living. Founded by a former Green Beret turned cardiothoracic nurse, the company provides integrated solutions that capture everything happening within a community, backed by nurse specialists and powerful analytics to drive efficiency, profitability, and better care outcomes.
Drives agentic product strategy, delivering AI-powered features from hypothesis through production while tracking KPIs and ROI.
Collaborates with engineering and data science teams to prototype, test, and iterate on agentic workflows.
Defines market differentiation, communicates feature value to go-to-market teams, and mentors junior product members.
EZLynx, a division of Applied, is transforming the insurance industry by providing innovative solutions to improve how independent insurance agents work. The company is a Real-Time Rating pioneer and values out-of-the-box thinkers, diverse experiences, and a collaborative team culture.
Act as the product owner for a growing fleet of AI agents, sitting between clients and the agentic system to translate customer needs into clear requirements.
Deeply understand business processes and customer workflows to decide where to plug in agents for greatest impact.
Own prompt quality, delegation shape, and agent boundaries while partnering with engineering to ship harder capabilities.
ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale, helping brands run performance-driven creator programs. They recently became a unicorn with a $1.5B valuation and foster a fast-paced, high-impact culture driven by accomplished teammates.
Own the product roadmap for a new area, evolving it through user discovery and assumption testing.
Drive the end-to-end experience across consumer-facing and operator-facing user groups.
Identify and build AI-driven automation that reduces friction and improves outcomes, navigating complex integrations.
ButterflyMX empowers people to automate property access, operations, and security from a single platform, with products installed in over 20,000 properties worldwide. As a distributed, primarily remote workforce, they are a collaborative team driven by shared commitment to excellence and innovation.
Design and deliver structured onboarding programs and content that quickly ramp new partners on Cresta’s product.
Work closely with Partner Leadership, Sales, Marketing, Product, and Engineering teams to design and deliver enablement programs.
Track and report on partner readiness, certification attainment, and contribution to partner-sourced and partner-influenced pipeline.
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Born from the Stanford AI Lab, Cresta has raised more than $270 million from leading investors and is led by AI experts.
Own and evolve user-facing experiences at the heart of SignNow's agreement execution journey to simplify complex tasks and improve time-to-completion.
Identify user pain points through research, support insights, and behavioral data, then translate them into clear problem statements and priorities.
Drive measurable business outcomes through A/B testing and iterative improvements, collaborating closely with engineering, design, and analytics.
AirSlate is a global SaaS technology company that develops no-code workflow automation, electronic signature, and document management solutions. With teammates in over 20 countries and hubs in the US, Poland, Romania, Ukraine, and the Philippines, we foster a culture of growth and innovation.
Design end-to-end experiences for AI agents from concept to shipped UI/UX.
Turn ambiguous problems into clear product flows through discovery, prototyping, and iteration.
Run user research and translate insights into actionable design decisions.
Qonto provides a leading finance workspace for SMEs with banking and financial tools, rated 4.8 on Trustpilot. The company has 1,600+ employees across 8 European countries and has been profitable since 2023, with a diverse and inclusive culture.
Own product responsibility for central areas of the general contractor product, identifying new opportunities in the GC workflow.
Build complex B2B SaaS functionality end-to-end, from strategy and discovery to go-live, with design and engineering.
Analyze user behavior, market trends, and product metrics to identify growth opportunities and drive strategic initiatives.
Cosuno is a fast-growing startup revolutionizing the construction industry with a digital platform for tenders and procurement processes, using AI to analyze price data and create efficient bids. The company values diversity and fosters an integrative, inclusive work environment with a small, dynamic, and international team.
Define and own the roadmap for MBR capabilities, including core bill review workflows and AI-driven features.
Write clear product requirements and partner with engineering, design, and data teams to deliver features.
Act as a translator between business stakeholders, technical teams, and clients across different functions.
Mitratech is a proven global technology partner for corporate legal and compliance teams. The company's proactive and collaborative culture values ownership, transparency, and continuous improvement.
Define and drive the product strategy for conversational AI across chat and voice experiences.
Lead development of AI-powered agent tools and own workflow automation integrating AI into operations.
Shape the self-service experience and establish measurement frameworks for deflection, CSAT, and quality.
Redcare Pharmacy is Europe's No.1 e-pharmacy, powered by passionate teams and cutting-edge innovation. They strive to create a healthy, collaborative work environment where every employee feels valued and inspired to contribute to their vision.
Partner directly with enterprise customers to understand their workflows and translate needs into AI solutions using Unframe's platform.
Own end-to-end delivery of AI-powered projects alongside engineers and AI specialists, writing detailed product specs and prompt structures.
Balance speed, scalability, and customer impact while identifying repeatable patterns to improve platform capabilities.
Unframe is an AI-first startup helping the world's largest enterprises deploy LLM-powered applications quickly, combining product speed with consultancy flexibility. Backed by $100M in Series B funding from Bessemer, Craft, and TLV Partners, it is a fast-growing, revenue-generating company working with Fortune 500 customers globally.