Product Director – Conversational AI CS & Pharma Advisory (m/f/d)

Your Tasks:

• Define and drive the product strategy for conversational AI, covering chat and voice experiences across web and app.
• Lead the development of AI-powered agent tools, improving efficiency and enabling human agents to focus on high-value cases.
• Own workflow automation and operations integration, redesigning customer service and pharma processes with AI at the core.

Your Qualifications:

• You bring strong leadership experience in AI or conversational product domains, ideally within customer service or contact centre environments.
• You have built and scaled AI-driven products, with a solid understanding of intent classification, dialogue flows, or LLM-based systems.
• You are experienced in working at the intersection of product and operations, translating real-world constraints into scalable solutions.

Your Benefits:

• Work from Home: Arrange your work location individually, even for up to 20 days a year anywhere in the EU.
• Personal development: Grow with support from various in- and external trainings.
• Mental Health: Get quick and professional help from psychologists of nilo, anonymous and free of charge.