Set the vision and strategy for Agent Experience, defining what world-class agent tooling looks like at Affirm.
Lead and develop a team of PMs, managing and coaching them to sharpen product judgment and improve execution.
Drive AI-first transformation in servicing by identifying where AI and automation can improve agent efficiency and reduce customer friction.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest. The company offers competitive benefits including 100% subsidized medical coverage, dental and vision for you and your dependents.
Own the vision and strategy for product support, defining best-in-class service levels and building a phased roadmap balancing long-term transformation with near-term quality.
Lead, develop, and retain a high-performing support team, including internal staff and outsourced partners, fostering a resilient, customer-first culture.
Architect the path to AI-augmented support, assessing workflows and tooling to design a scalable foundation and lead implementation and refinement.
Inspiren offers the most complete and connected ecosystem in senior living. Founded by a former Green Beret turned cardiothoracic nurse, the company provides integrated solutions that capture everything happening within a community, backed by nurse specialists and powerful analytics to drive efficiency, profitability, and better care outcomes.
Drive product strategy across customer experience, including dispatch, performance, settlement, and metering data.
Lead and grow a team of product managers, fostering a culture of extreme ownership and rapid velocity.
Build a scalable, self-serve customer experience to support new resource types, segments, and markets.
Voltus is the leading platform connecting distributed energy resources to electricity markets, delivering less expensive, more reliable, and more sustainable electricity. As a fully remote company, Voltus values doing well by doing good and fosters a culture of ownership and customer obsession.
Lead the customer support org: hire, coach, and develop managers, frontline ICs, and support engineers while setting the technical bar.
Define and execute AI-first support strategy: design how AI tooling deflects, triages, and assists, with measurable quality improvement each quarter.
Own operations end-to-end: manage metrics, bug triage, staffing, knowledge layer, and act as senior escalation point for complex issues.
Triple Whale is an AI operating system for modern ecommerce that helps businesses see what's working, what's not, and what to do next, then takes action automatically. With over 60,000 brands like Pressed Juicery and True Classic using their platform, the company is driven by a customer-obsessed, fast-moving, and curious culture.
Lead CX Readiness & Enablement to accelerate new hire ramp and reduce escalation rates.
Oversee Data Governance & Automation, standardizing dashboards and deploying AI with governance.
Manage Programs, Tools & Technology, driving a unified CX tech stack and vendor consolidation.
Quest Software is a global technology company providing software solutions for data management, cybersecurity, and IT operations. It is a large organization with a focus on driving operational excellence and customer experience across enterprise teams.
Contribute to and lead delivery of CX automation and AI initiatives.
Build and maintain AI agents and automated workflows.
Deploy AI capabilities responsibly and ensure appropriate human oversight.
Remote simplifies global employment by enabling businesses to compliantly recruit, pay, and manage international teams. They foster a future-focused, asynchronous work culture and value innovation, encouraging every team member to contribute their talents and experiences to build a best-in-class HR platform.
Design and prototype AI-powered customer experience touchpoints, including agentic workflows and intelligent chatbots.
Map and analyze the full customer journey across Actian’s digital ecosystem to identify gaps and improve self-service.
Develop CX design artifacts such as journey maps, service blueprints, and wireframes to drive cross-functional execution.
Actian provides data management and analytics solutions, including classic databases, agentic AI solutions, and modern SaaS products. The company fosters a culture of innovation and customer-centricity, with a focus on delivering cohesive digital experiences.
Own the customer experience and handle customer tickets, escalations, billing questions, bug reports, and product education.
Scale support through AI and self-serve by spotting repetitive ticket categories and building human-in-the-loop workflows.
Develop the team by managing one full-time support IC plus contractors and VAs, setting role clarity, goals, and performance expectations.
Instrumentl is a profitable SaaS platform that helps nonprofits discover, track, and win grant funding. They are a hypergrowth, YC-backed company with over 5,500 customers and are committed to building something that matters.
Own product roadmap and backlog for a core area of the Verifiable platform, driving iterative improvements across APIs, AI agents, and front-end experiences.
Partner with engineering, design, and cross-functional teams to identify opportunities and ship AI-powered credentialing products with speed and quality.
Engage directly with customers and stay current on AI tooling and health tech trends to inform product strategy and execution.
Verifiable is a provider credentialing and network monitoring platform, delivering AI, API, and software solutions to help healthcare organizations optimize operations at enterprise scale. The company has grown to nearly 150 employees in 5 years, secured $47M in total funding, and values a scrappy, high-ownership culture where everyone takes end-to-end responsibility for meaningful work.
Own the full product roadmap for the Agent pillar, including AI answers and agentic actions.
Drive monetization design and customer trust ladder for outcome-based AI products.
Partner with engineering, GTM, and CS to ensure coherent execution and customer feedback loops.
Help Scout builds software for relationship businesses, helping over 10,000 companies deliver outstanding customer service. With 120+ teammates worldwide, it's a fully remote culture that values ownership, curiosity, and craft.
Drive evolution of Global Support into proactive, intelligence-driven, AI-enabled customer operations through operational intelligence, escalation governance, and workflow automation.
Lead cross-functional operational alignment across Support, Product, Engineering, and Customer Experience teams to modernize support operations.
Oversee support operational tooling, systems optimization, and readiness for major releases and strategic initiatives.
Everbridge is a global leader in critical communications, public safety, and enterprise safety solutions, enabling organizations to deliver life-saving communications at scale. The company fosters a culture of operational excellence, innovation, and proactive customer advocacy.
Own the full product roadmap, aligning with GTM and founders to build high-impact features and establish scalable product processes.
Lead customer discovery by running weekly conversations with security practitioners and aggregating feedback across all touchpoints.
Partner closely with engineering to write clear specs and with GTM to position and launch new product surfaces.
Clearly AI automates security and privacy reviews, helping security teams complete threat models and risk evaluations in minutes. They are a seed-stage startup backed by Y Combinator, serving Fortune 500 clients, with a team of 10 and a culture that is deeply technical and practitioner-focused.
Own Miter's internal product roadmap and identify opportunities to improve operations in partnership with engineering.
Use AI, data, and internal tooling to remove friction and speed up execution for CX teams.
Own core internal systems and data infrastructure, ensuring customer context and key metrics are connected across tools.
Miter helps construction contractors build with confidence, offering AI and embedded payments to rebuild core HR, finance, and operations systems. They have grown rapidly since 2021 with thousands of customers and have raised $50M+ from top investors.
Own product strategy and execution for CoLab’s AutoReview capabilities.
Conduct deep customer research to understand workflow pain points, trust barriers, and adoption patterns.
Define product requirements and make prioritization trade-offs across UX, technical feasibility, and business impact.
CoLab helps mechanical engineering teams bring life-changing products to market sooner, using an AI platform for stronger engineering decisions. The company, founded in St. John’s, Newfoundland, has grown quickly since 2019 and has been recognized on Deloitte’s Fast 50™ and Fast 500™.
Define and champion the global product strategy and macro-level roadmap in partnership with the C-suite.
Mentor and develop Product Managers and Designers, defining career ladders and growth paths.
Improve the operating model of the product function, bringing customer and market insights into decision-making.
Mimica's AI-powered task mining observes employee actions across the desktop to create detailed process maps, highlighting inefficiencies and recommending automation technologies. They are a well-funded AI scale-up with deep technical expertise and proprietary AI capabilities.
Own Product Marketing strategy and positioning for HHAeXchange’s provider business.
Define scalable operating models, frameworks, and AI-enabled workflows.
Own go-to-market strategy and execution for new products and major releases.
HHAeXchange is a leading technology platform for home and community-based care. They aim to create an end-to-end homecare solution connecting patients, personal care providers, managed care organizations, and states.
Define and drive the product strategy for conversational AI across chat and voice experiences.
Lead development of AI-powered agent tools and own workflow automation integrating AI into operations.
Shape the self-service experience and establish measurement frameworks for deflection, CSAT, and quality.
Redcare Pharmacy is Europe's No.1 e-pharmacy, powered by passionate teams and cutting-edge innovation. They strive to create a healthy, collaborative work environment where every employee feels valued and inspired to contribute to their vision.
Own the member experience surface including conversational AI, homepage, and community to drive engagement.
Define and ship AI-powered proactive guidance and agentic product architecture at high velocity.
Partner with clinical product teams to ensure coherent AI experience across all programs.
Maven is the world's largest virtual clinic for women and families, offering digital programs for fertility, maternity, parenting, and menopause. With over 2,000 employer clients and $425M in funding, the company is recognized for innovation and has a culture focused on mission-driven impact.
ezCater is a food tech platform for workplaces, connecting organizations with over 125,000 restaurants for employee meal programs and meetings. The company values innovation, high performance, and work/life harmony, with a collaborative and passionate team culture.
Define and drive the 3-5 year product strategy and roadmap aligned with business goals and customer needs.
Lead, mentor, and grow a team of Product Managers, fostering a culture of ownership, innovation, and AI adoption.
Champion user-centric design and data-driven decisions, collaborating cross-functionally to ensure seamless product delivery and operational excellence.
Granicus provides cloud-based solutions for government communications, website design, meeting management, records management, and digital services. With over 5,500 government agency customers and 300 million citizen subscribers, they have been recognized on the GovTech 100 list and as a best company to work for on BuiltIn.