Director of Product, Customer Experience
Benefits
Unlimited PTO
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Product Strategy:
- Define and drive product strategy across the customer experience, from dispatch to financial transparency.
- Balance long-term vision with hands-on execution and iteration.
Team Leadership:
- Lead and grow a team of product managers as a player-coach.
- Model how AI raises the ceiling on what a small, sharp product team can deliver.
Cross-functional Collaboration:
- Partner with market platform PM team, engineering, design, energy markets, and commercial leadership.
- Prioritize, build, and ship impactful solutions at scale.
Metrics & Outcomes:
- Own metrics that matter: customer engagement, retention, settlement accuracy, value per MW, and financial transparency.
- Create outcomes, not just features.
Voltus
Voltus is the leading platform connecting distributed energy resources to electricity markets, delivering less expensive, more reliable, and more sustainable electricity. As a fully remote company, Voltus values doing well by doing good and fosters a culture of ownership and customer obsession.