Source Job

$43,170–$97,200/yr
EMEA Unlimited PTO 11w maternity

  • Contribute to and lead delivery of CX automation and AI initiatives.
  • Build and maintain AI agents and automated workflows.
  • Deploy AI capabilities responsibly and ensure appropriate human oversight.

AI Automation CX Integration Workflow

20 jobs similar to New CX AI & Automation Lead

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Global 16w maternity

  • Lead the delivery of AI and automation initiatives across customer experience operations.
  • Build and maintain automated workflows and AI agents that improve operational efficiency.
  • Collaborate with operations, engineering, product, and data teams to implement automation solutions.

Jobgether is a company using an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. They foster an inclusive and diverse work culture focused on collaboration, innovation, and employee well-being.

India

  • Own end-to-end execution of AI agent deployments from discovery and scoping through launch and optimization.
  • Configure agent workflows, decision logic, and automation behaviors to maximize accuracy, reliability, and business outcomes.
  • Implement guardrails and validation frameworks to ensure safe, compliant, and predictable agent performance.

Level AI is transforming how enterprises understand and engage with their customers. Their AI-native CX platform combines conversation intelligence, real-time agent guidance, and AI Virtual Agents to help brands deliver exceptional customer experiences at scale. At Level AI, they operate with urgency, ownership, and a deep customer-first mindset.

US Unlimited PTO 12w maternity 12w paternity

  • Own the problem, not just the ticket — you see something broken and fix it, then document it so it doesn't break the same way again.
  • Have deep hands-on experience with support platforms — you've been an admin, not just a user. You know what Intercom, Zendesk, or similar platforms can do.
  • Are fluent in AI tools in a support context — you understand where AI helps (deflection, copilots, content maintenance) and where it creates problems.

Givebutter is a nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. They have been certified as a Great Place to Work® and is the #1 rated nonprofit software company on G2 across multiple categories.

  • Deploy AI assistants such as Claude and ChatGPT within business environments.
  • Build and maintain automation workflows using n8n, Zapier or similar tools.
  • Connect AI tools into daily operations so teams can reduce repetitive manual work.

We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers. We place candidates on a permanent, full time basis.

Europe US 4w PTO

  • Continuously explore emerging shifts in AI interfaces, orchestration, agents, and autonomy through hands-on experimentation and ecosystem research.
  • Rapidly prototype, validate, and launch new AI-native product ideas with minimal support and high autonomy.
  • Use structured thinking, research, and experimentation to evaluate what n8n should invest in over the next 1–3 years.

N8n is the open workflow orchestration platform built for the new era of AI. They give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Since their founding in 2019, they’ve grown into a diverse team of over 260 working across Europe and the US.

US 4w PTO

  • Eliminate manual processes, reduce implementation timelines, and advocate automation and AI at scale.
  • Design business process workflows, inventory business processes and documentation, and implement the automation/AI strategy.
  • Define and lead the automation and AI strategy for Operations.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We have an amazing team of 25,200 people in 32 countries and Experian invests in people and new advanced technologies to unlock the power of data.

$101,000–$115,500/yr
US

  • Design, build, and optimize integrations, automations, and AI-driven workflows that power our enterprise data and business operations.
  • Develop resilient data pipelines between core platforms (Salesforce, NetSuite, Snowflake, Slack).
  • Implement AI-enabled capabilities that reduce manual work and accelerate insights.

Tebra is an all-in-one EHR+ platform built exclusively for independent healthcare practices. They connect EHR software, billing, automation, telehealth solution, and marketing to streamline operations and reduce burnout, serving over 42,000 private practices.

US

  • Build AI workflows to send multi-channel personalized campaigns
  • Design prospect and lifecycle workflows powered by AI
  • Develop end-to-end workflows that replace manual marketing processes across channels

Brightwheel's platform supports early education and is used by millions of educators and families every day. They are the largest and fastest growing platform in early ed and are backed by top investors.

$260,000–$330,000/yr
US

  • Architect the deflection layer and build AI-powered systems (chatbots, email automation, voice) to resolve fan issues without human intervention.
  • Translate CX signal into ranked product work and partner with the Vice President of Product to get it prioritized and shipped.
  • Build the metric tree, dashboards, and alerting that make the post-purchase funnel observable in real time.

Gametime unites the world through shared experiences by making it easy for people to discover and access live events. They support more than 60,000 events across the US and Canada and are committed to fostering diversity and inclusion.

$117,000–$120,000/yr
Americas Unlimited PTO 11w maternity

  • Partner with Automation/AI leads on agent infrastructure and AI-assisted internal tools.
  • Build and maintain internal automations and integrations across our stack.
  • Document and enable the rest of the company to self-serve through better systems.

Customer.io's platform empowers over 8,000 companies to send billions of emails, push notifications, in-app messages, and SMS daily. We help teams send smarter, more relevant messages using real-time behavioral data, automating communication that people actually want to receive.

US

  • Own and maintain the roadmap for Zendesk and related tooling across clinical, records management, member support, and provider support.
  • Work closely with clinical and service team Leads through workflow mapping and discovery sessions to identify bottlenecks and automation opportunities.
  • Evaluate and prioritize AI agent opportunities in Zendesk and other platforms, assessing feasibility, ROI, and operational risk.

Vida Health is a virtual, personalized obesity care provider that utilizes evidence-based treatment to help patients manage obesity and related conditions. Vida's team takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.

US

  • Define and maintain the AI and workflow automation roadmap for People Operations, prioritizing use cases based on business value and feasibility.
  • Design, build, and deploy AI and automation solutions in partnership with People Tech and IT, ensuring they meet security, compliance, and user experience standards.
  • Monitor performance dashboards, lead continuous improvement of workflows, and measure impact through key metrics in collaboration with the People Insights Manager.

TKO Group Holdings is a premium sports and entertainment company that owns iconic properties like UFC and WWE. It is a large, globally-focused organization with a dynamic culture that partners with major sports rights holders through its subsidiaries.

$145,000–$193,750/yr
US

  • Architect AI Agents: Take a leading role in designing Agentic Workflows using AWS Step Functions and Bedrock Agents that reason through multi-step business problems.
  • Standardize Context via MCP: Drive the implementation of the Model Context Protocol (MCP) across the org to unify how AI interacts with Smartsheet, CRM, and ERP data.
  • Design Human-in-the-Loop: Own the end-to-end design of high-stakes automations where UiPath Action Center acts as the safety gate for AI-driven decisions.

Smartsheet helps people and teams achieve their goals by providing seamless work management and smart, scalable solutions. They empower teams to automate manual tasks, uncover insights, and scale smarter. The company has over 20 years in the industry and fosters a culture where ideas are heard and contributions have a real impact.

Mexico

  • Design and deploy AI outbound workflows that automate account sourcing, contact acquisition, research, prioritization, personalization, sequencing, and engagement orchestration.
  • Move beyond isolated AI experiments by building repeatable, production-ready workflows that integrate across Salesforce, Marketo, Clay, sequencing platforms, enrichment providers, and engagement tools.
  • Reduce manual BDR work through automation while increasing outbound quality, targeting precision, personalization, and activity scalability.

JumpCloud is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents.

US

  • Build and deploy AI agents and automation workflows for support operations.
  • Automate repetitive tasks including log parsing, data validation, and incident triage.
  • Mentor Application Support teams on practical AI usage.

Endava uses technology to drive meaningful change. They combine engineering, industry expertise, and a people-centric mindset to consult and partner with leading brands to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

LATAM

  • Drive the vision, strategy, and technical execution for the company's core operational and client-facing platforms, AMP and SERA.
  • Lead a unified, international engineering organization to build AI-assisted automation and client visualization dashboards that translate complex backend operations.
  • Act as a hands-on player-coach to integrate cross-border teams and foster a culture of high accountability and continuous improvement.

Atmosera provides modern cloud solutions leveraging Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform. It is a Microsoft Partner with specialized teams focused on accelerating innovation, enhancing security, and optimizing operational agility for clients.

$160,000–$200,000/yr
US

  • Audit GTM workflows across sales, marketing, and CS to identify high-impact opportunities for AI and agentic automation.
  • Design and build agentic workflows using tools like Clay, Claude, and Hightouch that replace manual busywork and accelerate pipeline
  • Own the AI context layer. Build and maintain Claude skills, Glean knowledge resources, knowledge graphs, and other systems that make our AI tools smarter over time

Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success.

US

  • Lead, mentor, and grow Runway’s founding BDR team, creating a high-performance culture centered around curiosity, experimentation, and continuous improvement.
  • Build the systems, processes, and infrastructure that power a modern AI-first sales development organization.
  • Define how AI tooling, automation, and human creativity work together across outbound prospecting, research, personalization, and pipeline generation.

Runway is building AI to simulate the world through merging art and science, believing that world models are at the frontier of progress in artificial intelligence. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world.

$60,000–$85,000/yr
US

  • Support top salespeople by identifying and executing marketing tasks they avoid.
  • Automate manual processes using AI tools, workflows, and templates to improve efficiency.
  • Develop a playbook and automations to scale the support function across the sales organization.

RenoFi is building a role on a brand-new team that reports directly to the CEO. So, salespeople are excellent at selling but bad at the marketing work that grows their book of business, so the company is building a function to support them.

US Unlimited PTO

  • Identify and prioritize high-impact AI use cases across Customer Office teams, aligning initiatives with business priorities.
  • Design and implement AI-driven workflows and agentic solutions across the tech stack, embedding AI into core processes.
  • Build and scale automation and intelligence layers on top of Salesforce and GTM stack, leveraging LLMs and modern AI tools.

Saviynt's AI-powered identity platform manages and governs human and non-human access to applications, data, and business processes, helping customers safeguard digital assets and drive efficiency. They are recognized as a leader in identity security, empowering Fortune 500 companies and government institutions with tremendous growth and learning opportunities.