Contribute to and lead delivery of CX automation and AI initiatives.
Build and maintain AI agents and automated workflows.
Deploy AI capabilities responsibly and ensure appropriate human oversight.
Remote simplifies global employment by enabling businesses to compliantly recruit, pay, and manage international teams. They foster a future-focused, asynchronous work culture and value innovation, encouraging every team member to contribute their talents and experiences to build a best-in-class HR platform.
Define support obligations across each partnership.
Design the support model.
Own the operational infrastructure.
Bastion builds regulated financial infrastructure for modern businesses. Bastion's full stack product suite covers stablecoin issuance, custodial wallet infrastructure, and global asset conversion rails, with the flexibility to deploy individual capabilities or combine them end-to-end.
Identify high-leverage opportunities where AI improves customer outcomes, not where it’s trendy.
Ship working prototypes, not slide decks; move in days, not quarters.
Define success metrics tied to customer value, and then hold yourself to them.
Clipboard's mission is to uplift as many communities as possible through an app-based marketplace connecting healthcare professionals with workplaces. Founded in 2016, they are a remote-first team of over 1,000 people and a top Y-Combinator company, profitable since 2022.
Audit GTM workflows across sales, marketing, and CS to identify high-impact opportunities for AI and agentic automation.
Design and build agentic workflows using tools like Clay, Claude, and Hightouch that replace manual busywork and accelerate pipeline
Own the AI context layer. Build and maintain Claude skills, Glean knowledge resources, knowledge graphs, and other systems that make our AI tools smarter over time
Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success.
Define and evolve a practical support operations roadmap aligned to company priorities.
Own the structure and ongoing optimization of Salesforce Service Cloud.
Build reporting that provides visibility into support demand, trends and product pain points.
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. They have helped over 150 customers maximize revenue, streamline operations, and maintain compliance. They are located across more than 120 countries.
Own the customer experience and handle customer tickets, escalations, billing questions, bug reports, and product education.
Scale support through AI and self-serve by spotting repetitive ticket categories and building human-in-the-loop workflows.
Develop the team by managing one full-time support IC plus contractors and VAs, setting role clarity, goals, and performance expectations.
Instrumentl is a profitable SaaS platform that helps nonprofits discover, track, and win grant funding. They are a hypergrowth, YC-backed company with over 5,500 customers and are committed to building something that matters.
Own and maintain the roadmap for Zendesk and related tooling across clinical, records management, member support, and provider support.
Work closely with clinical and service team Leads through workflow mapping and discovery sessions to identify bottlenecks and automation opportunities.
Evaluate and prioritize AI agent opportunities in Zendesk and other platforms, assessing feasibility, ROI, and operational risk.
Vida Health is a virtual, personalized obesity care provider that utilizes evidence-based treatment to help patients manage obesity and related conditions. Vida's team takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.
Drive operational excellence across Customer Success, Support, Professional Services and Expansion organizations.
Translate the CCO’s vision into actionable results, ensuring clients receive a world-class experience.
Lead the organization through large scale change and transformation, ensuring a solid change management framework.
Tebra is an all-in-one EHR+ platform built exclusively for independent healthcare practices, connecting EHR software, billing, automation, telehealth solution, and marketing. More than 42,000 private practices trust Tebra to streamline operations, increase revenue, and reduce burnout.
Own Omada’s end-to-end commercial operating system (planning, pipeline, forecasting, compensation, tooling, and governance) to support scalable growth.
Lead, coach, and inspire a high-performing Commercial Operations organization setting clear charters and success metrics.
Define and execute a coherent AI strategy for Commercial Operations, using AI to improve pipeline insights and rep productivity.
Omada Health is reverse engineering the way healthcare is delivered in America, putting the space between doctor visits–where health is won or lost–at the center of care. Omada has served more than two million members since launch across 2,000+ employers, health plans, pharmacy benefit managers, and health systems.
Define and quantify the levers that drive the business across the agent journey.
Stand up a sharp, repeatable testing and measurement cadence on the agent product.
Set the vision for how the team uses AI to automate insight generation.
Ethos is a leading life insurance technology company with a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike.
Own the problem, not just the ticket — you see something broken and fix it, then document it so it doesn't break the same way again.
Have deep hands-on experience with support platforms — you've been an admin, not just a user. You know what Intercom, Zendesk, or similar platforms can do.
Are fluent in AI tools in a support context — you understand where AI helps (deflection, copilots, content maintenance) and where it creates problems.
Givebutter is a nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. They have been certified as a Great Place to Work® and is the #1 rated nonprofit software company on G2 across multiple categories.
Champion AI adoption across the organization, identifying and prioritizing high-impact use cases.
Develop and implement a comprehensive operational strategy aligned with the company's overall objectives.
Foster collaboration and alignment across departments, working closely with executive leadership.
IDC is the premier global provider of trusted technology intelligence, equipping business and technology leaders with the evidence they need to make confident decisions. With more than 1,000 analysts worldwide, IDC combines deep expertise with practical relevance.
Drive the vision, strategy, and technical execution for the company's core operational and client-facing platforms, AMP and SERA.
Lead a unified, international engineering organization to build AI-assisted automation and client visualization dashboards that translate complex backend operations.
Act as a hands-on player-coach to integrate cross-border teams and foster a culture of high accountability and continuous improvement.
Atmosera provides modern cloud solutions leveraging Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform. It is a Microsoft Partner with specialized teams focused on accelerating innovation, enhancing security, and optimizing operational agility for clients.
Owns the design, evolution, and execution of the AI forward Care Teams Management System, to ensure Care Teams verticals operate as a single, integrated system.
Accountable for operational performance, efficiency, quality, and outcomes for the Care Teams Management System and its horizontal functions.
Foster a culture of continuous improvement across Care Teams by building engagement, shared ownership, and passion for better ways of working.
Omada Health is reverse engineering healthcare to deliver personalized care at scale, supporting chronic conditions outside of doctor visits. The company has served over two million members across 2,000+ employers, health plans, and health systems, and is certified as a Great Place to Work, striving for an inclusive culture.
Own the customer-facing AI experience end-to-end defining core flows, delivering them, and iterating based on data.
Make the AI trustworthy by helping it show its reasoning, respect constraints, and earn trust gradually.
Partner across product surfaces to coordinate with PMs and engineers who own platform layers that empower the agentic experiences.
Constant Contact has helped millions of small businesses grow for over 30 years. They're now investing heavily in the next chapter — an AI-native product experience. They are seriously awesome people who take ownership and make an impact by operating with integrity and courage.
Shape your function's AI strategy and build the solutions that deliver it.
Identify where AI can fundamentally change how your org operates and drive measurable outcomes.
Build AI agents using no-code and low-code platforms and refine instructions based on real usage.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. They have over 50 million registered users and a high-performance culture driven by values and continuous knowledge exchange.
Serve as the primary resource for internal AI initiatives, bridging Product, Engineering, Data, and GTM teams to prioritize high-impact opportunities and build the AI PD Operations roadmap.
Build and lead a high-performing AI PD Ops organization, designing and implementing AI-enabled workflow automations to reduce cycle times across Product Delivery teams.
Define and monitor AI adoption, performance, and ROI metrics while ensuring all tools and workflows align with governance, security, and compliance standards.
Engine is transforming business travel into something personalized, rewarding, and simple by building a platform that brings together corporate travel, a powerful charge card, and modern spend management in one place. The company is cash flow positive with rapid growth, supporting over 20,000 companies and 1 million travelers, and has been recognized as one of the fastest-growing travel and fintech platforms in North America with a culture of innovation.
Identify and prioritize high-impact AI use cases across Customer Office teams, aligning initiatives with business priorities.
Design and implement AI-driven workflows and agentic solutions across the tech stack, embedding AI into core processes.
Build and scale automation and intelligence layers on top of Salesforce and GTM stack, leveraging LLMs and modern AI tools.
Saviynt's AI-powered identity platform manages and governs human and non-human access to applications, data, and business processes, helping customers safeguard digital assets and drive efficiency. They are recognized as a leader in identity security, empowering Fortune 500 companies and government institutions with tremendous growth and learning opportunities.
Build scalable reporting, dashboards, and forecasting for customer success teams.
Turn customer, product, and revenue data into actionable insights.
Leverage AI and automation tools to scale customer outreach and predict churn risks.
OpenSesame is disrupting the workforce development industry with an AI-powered marketplace of skills courses and personalized learning. More than 2,000 companies rely on OpenSesame to develop productive workforces.
Establish and execute a strong operational cadence.
Lead the AI transformation for the RevOps function.
Refine and standardize processes, policies, and workflows to scale.
Marqeta is on a mission to revolutionize the way money moves. As pioneers in the field of embedded finance, its card issuing platform offers unparalleled flexibility and control. They power some of the most renowned brands in the new economy such as Block, Affirm, and Uber.