Own and maintain the roadmap for Zendesk and related tooling across clinical, records management, member support, and provider support.
Work closely with clinical and service team Leads through workflow mapping and discovery sessions to identify bottlenecks and automation opportunities.
Evaluate and prioritize AI agent opportunities in Zendesk and other platforms, assessing feasibility, ROI, and operational risk.
Develop a business plan that anticipates future growth and tech shifts.
Implement tools to handle thousands of multi-channel tickets per week.
Lead the strategy for integrating AI-driven support tools.
Sana is a health plan solution built for small and midsize businesses, designed around its integrated primary care service, Sana Care, ensuring members can easily access high-quality, affordable care while employers and brokers can manage company benefits. They've been remote-first since day one, with a fully distributed team across the U.S and value curiosity, ownership, and speed, building in the open, together.
Define and evolve a practical support operations roadmap aligned to company priorities.
Own the structure and ongoing optimization of Salesforce Service Cloud.
Build reporting that provides visibility into support demand, trends and product pain points.
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. They have helped over 150 customers maximize revenue, streamline operations, and maintain compliance. They are located across more than 120 countries.
Own the problem, not just the ticket — you see something broken and fix it, then document it so it doesn't break the same way again.
Have deep hands-on experience with support platforms — you've been an admin, not just a user. You know what Intercom, Zendesk, or similar platforms can do.
Are fluent in AI tools in a support context — you understand where AI helps (deflection, copilots, content maintenance) and where it creates problems.
Givebutter is a nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. They have been certified as a Great Place to Work® and is the #1 rated nonprofit software company on G2 across multiple categories.
Own the customer experience and handle customer tickets, escalations, billing questions, bug reports, and product education.
Scale support through AI and self-serve by spotting repetitive ticket categories and building human-in-the-loop workflows.
Develop the team by managing one full-time support IC plus contractors and VAs, setting role clarity, goals, and performance expectations.
Instrumentl is a profitable SaaS platform that helps nonprofits discover, track, and win grant funding. They are a hypergrowth, YC-backed company with over 5,500 customers and are committed to building something that matters.
Own and evolve the operating model for Maven’s Client Support function.
Lead and develop a team of Client Support Associates.
Bring the operational perspective into Product and Engineering conversations.
Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare work for everyone. They provide clinical, emotional, and financial support through a digital platform, trusted by over 2,000 employers and health plans, and they have an award-winning culture.
Motivate, coach, and develop professional individual contributors and supervisors who support the customer experience at Rover.
Partner with workforce management at both Rover and BPO partner sites teams to organize, prioritize and schedule work assignments to meet business needs.
Review customer contacts and identify ways to improve the customer experience, as well as own escalated customer contacts and resolve them.
Rover connects pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, they are a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. They were named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal.
Own Omada’s end-to-end commercial operating system (planning, pipeline, forecasting, compensation, tooling, and governance) to support scalable growth.
Lead, coach, and inspire a high-performing Commercial Operations organization setting clear charters and success metrics.
Define and execute a coherent AI strategy for Commercial Operations, using AI to improve pipeline insights and rep productivity.
Omada Health is reverse engineering the way healthcare is delivered in America, putting the space between doctor visits–where health is won or lost–at the center of care. Omada has served more than two million members since launch across 2,000+ employers, health plans, pharmacy benefit managers, and health systems.
Owns the design, evolution, and execution of the AI forward Care Teams Management System, to ensure Care Teams verticals operate as a single, integrated system.
Accountable for operational performance, efficiency, quality, and outcomes for the Care Teams Management System and its horizontal functions.
Foster a culture of continuous improvement across Care Teams by building engagement, shared ownership, and passion for better ways of working.
Omada Health is reverse engineering healthcare to deliver personalized care at scale, supporting chronic conditions outside of doctor visits. The company has served over two million members across 2,000+ employers, health plans, and health systems, and is certified as a Great Place to Work, striving for an inclusive culture.
Own the product vision and roadmap for Ceresti’s internal Dementia Management Platform.
Translate company goals around operational scalability, cost savings, and care quality into clear product priorities.
Design systems that enable ops teams and coaches to operate efficiently at scale.
Ceresti aims to reduce avoidable hospitalizations and improve care for people living with dementia, enhancing the lives of their families and caregivers. They are a tech-enabled dementia care provider with a differentiated model of care, fostering a culture rooted in agility, innovation, and collaboration.
Contribute to and lead delivery of CX automation and AI initiatives.
Build and maintain AI agents and automated workflows.
Deploy AI capabilities responsibly and ensure appropriate human oversight.
Remote simplifies global employment by enabling businesses to compliantly recruit, pay, and manage international teams. They foster a future-focused, asynchronous work culture and value innovation, encouraging every team member to contribute their talents and experiences to build a best-in-class HR platform.
Manage, support, and coach a team of Customer Support Specialists to help customers succeed using Juniper Square's platform.
Develop team members with intention, provide direct feedback, and create pathways for growth while guiding them through transformation with new AI tools and workflows.
Use AI-powered tools and support data to drive decisions, maintain SLAs, and collaborate with other teams to enhance product quality and customer experience.
Juniper Square's mission is to unlock the full potential of private markets by digitizing privately owned assets like commercial real estate and private equity to bring efficiency and transparency. It is a values-driven organization operating with a digital-first approach across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England.
Champion AI adoption across the organization, identifying and prioritizing high-impact use cases.
Develop and implement a comprehensive operational strategy aligned with the company's overall objectives.
Foster collaboration and alignment across departments, working closely with executive leadership.
IDC is the premier global provider of trusted technology intelligence, equipping business and technology leaders with the evidence they need to make confident decisions. With more than 1,000 analysts worldwide, IDC combines deep expertise with practical relevance.
Audit GTM workflows across sales, marketing, and CS to identify high-impact opportunities for AI and agentic automation.
Design and build agentic workflows using tools like Clay, Claude, and Hightouch that replace manual busywork and accelerate pipeline
Own the AI context layer. Build and maintain Claude skills, Glean knowledge resources, knowledge graphs, and other systems that make our AI tools smarter over time
Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation.
Clipboard's mission is to uplift as many communities as possible through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, it's a remote-first team of over 1,000 people and a top Y-Combinator company, profitable since 2022.
Develop and execute customer success strategies focused on customer retention, adoption, value realization, and expansion opportunities.
Librestream delivers advanced AR and AI-driven software that empowers frontline workers in industries like manufacturing, energy, and aerospace. They connect field technicians with remote experts using real-time video collaboration, AR guidance, and digital workflows. Harris is a leading provider of mission critical software to the public sector in North America.
Define and prioritize Carda's product roadmap for the top of the funnel to drive significant increases in patient enrollment and activation.
Build, deploy, and experiment with AI-driven solutions and agents to automate tasks, augment staff, and scale therapy delivery across the United States.
Manage the end-to-end product development lifecycle with a focus on workflow automation, Salesforce integrations, and removing bottlenecks in the activation funnel.
Carda Health is a rapidly growing digital health company that provides engaging, compassionate, and life-saving virtual therapy for heart and lung patients from home. The company is a team of clinicians, mathematicians, repeat entrepreneurs, and engineers backed by top investors in the digital health space.
Design and implement scalable AI systems to automate and improve customer delivery workflows.
Drive execution across multi-week delivery cycles, ensuring clarity on timelines and dependencies.
Anticipate and surface risks while fostering cross-functional alignment between Customer Success, Product, and Engineering.
Overstory uses AI and satellite imagery to analyze vegetation risks for electric utilities, helping prevent outages and reduce wildfire risks. The team of about 100 people works remotely from 11 countries and values a collaborative, mission-driven culture rooted in trust and diversity.
Serve as the CCO’s trusted thought partner, helping to see around corners and translate strategy into executable plans.
Own program management for non-sales commercial projects spanning marketing, operations, and cross-functional initiatives.
Deploy AI agents and build AI-powered workflows that meaningfully improve commercial team productivity and decision-making.
Impiricus is the first and only AI-powered HCP Engagement Engine. They ethically connect HCPs to pharma resources, reduce go-to-market costs and accelerate patient access to the treatments they need. Impiricus was named the #1 fastest growing company in North America in 2025.
Evaluate AI Chatbot Responses: review AI-generated support replies for accuracy, brand voice consistency, and "helpfulness" scores.
Simulate Customer Interactions: create realistic support tickets and dialogue flows to test how AI handles edge cases, angry customers, or complex inquiries.
Refine Knowledge Bases: audit AI-generated FAQ articles and macros to ensure they are easy for customers to follow and technically correct.
Prolific is building the biggest pool of quality human data in the world. Over 35,000 AI developers, researchers, and organizations use Prolific to gather data from paid study participants with a wide variety of experiences, knowledge, and skills.
Define and drive the strategy for AI-powered patient engagement experiences.
Create intuitive user experiences that help patients navigate their healthcare journey through AI-driven guidance and recommendations.
Collaborate closely with Engineering, Design, Data, Legal, and AI teams to deliver impactful and safe AI-native experiences.
Docplanner is a healthcare technology company that empowers patients by giving them access to leave and read reviews and provides doctors with technology to manage bookings easily. They employ over 2,500 people globally and maintain a startup-mindset.