Source Job

• Deliver fast, accurate, and empathetic support across chat, voice, and email.
• Resolve shift, payment, onboarding, and platform-related issues in real time.
• Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation.

Clipboard's mission is to uplift as many communities as possible through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, it's a remote-first team of over 1,000 people and a top Y-Combinator company, profitable since 2022.

• Triage and manage customer support tickets in Jira or other internal systems.
• Execute assigned support workflows according to Simbe SOPs and internal processes.
• Help resolve common support requests such as: traversal schedule changes, customer-requested updates, map or remap-related requests.

Simbe Robotics is transforming retail with autonomous robots and AI-powered insights that help retailers improve store execution, inventory accuracy, and customer experience. As our customer footprint and robot fleet continue to expand, their Customer Experience team is adding operational support capacity.

• Own the customer experience and handle customer tickets, escalations, billing questions, bug reports, and product education.
• Scale support through AI and self-serve by spotting repetitive ticket categories and building human-in-the-loop workflows.
• Develop the team by managing one full-time support IC plus contractors and VAs, setting role clarity, goals, and performance expectations.

Instrumentl is a profitable SaaS platform that helps nonprofits discover, track, and win grant funding. They are a hypergrowth, YC-backed company with over 5,500 customers and are committed to building something that matters.

• Own and maintain the roadmap for Zendesk and related tooling across clinical, records management, member support, and provider support.
• Work closely with clinical and service team Leads through workflow mapping and discovery sessions to identify bottlenecks and automation opportunities.
• Evaluate and prioritize AI agent opportunities in Zendesk and other platforms, assessing feasibility, ROI, and operational risk.

Vida Health is a virtual, personalized obesity care provider that utilizes evidence-based treatment to help patients manage obesity and related conditions. Vida's team takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health.

• Manage, support, and coach a team of Customer Support Specialists to help customers succeed using Juniper Square's platform.
• Develop team members with intention, provide direct feedback, and create pathways for growth while guiding them through transformation with new AI tools and workflows.
• Use AI-powered tools and support data to drive decisions, maintain SLAs, and collaborate with other teams to enhance product quality and customer experience.

Juniper Square's mission is to unlock the full potential of private markets by digitizing privately owned assets like commercial real estate and private equity to bring efficiency and transparency. It is a values-driven organization operating with a digital-first approach across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England.

• Lead, coach, and develop a team of Customer Support Leads dedicated to delivering exceptional support to hoteliers.
• Act as the primary escalation point for complex customer issues, using hotel operations background to drive resolution with urgency and empathy.
• Own and drive key support metrics including CSAT, NPS, SLA adherence, and First Contact Resolution, surfacing trends and opportunities to senior leadership.

Cloudbeds is transforming hospitality with its intelligently designed platform that powers properties across 150 countries. As a completely remote team of 650+ employees across 40+ countries, we're bringing together engineers, AI architects, world-class designers, and hospitality veterans.

• Utilize problem-solving and interpersonal skills to handle member inquiries via phone, chat, and email using Zendesk.
• Collaborate remotely with the Member Experience team, leveraging individual strengths and communicating needs for collective growth.
• Propose and help implement process improvements based on frontline insights to enhance the member experience.

XP Health revolutionizes vision care using cutting-edge technology like augmented reality to make high-quality eye care accessible. It is a mission-driven startup with over $50M in funding, serving over 3,000 clients including Fortune 500 companies, and values innovation, creativity, and bold execution.

• Partner with small teams to understand business needs and challenges, guide them through account setup/customization and training to ensure success with Badger Maps.
• Proactively manage relationships through strategic outreach and follow-up to reduce churn and grow account value.
• Create customer value and loyalty, drive upsells/upgrades based on the customers' needs, and ask for reviews/case studies and referrals.

Badger Maps is a SaaS company. They help field sales teams be more productive and successful. We foster a collaborative, team-based ownership model, emphasizing strong collaboration, consistency, and accountability.

• Support the coordination of CX service delivery and daily operations in alignment with SLA requirements.
• Monitor service requests, tickets, shifts, and operational metrics to ensure timely response and issue resolution.
• Collaborate with internal teams to identify opportunities for service improvements and operational efficiency.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. They support digital transformation for some of the world's largest enterprises and retain nearly 1000 full-time professionals, experiencing annual growth rate exceeding 25%.

• Lead and develop a team of Support Managers overseeing Customer Support Advocates.
• Drive performance across a 24/7 support organization, ensuring strong coverage and service quality.
• Scale team structures, processes, and staffing models to support business growth.

Justworks helps businesses get off the ground by enabling them to focus on running their business. They solve HR issues and are data-driven, with a supportive, entrepreneurial environment. They value their people and are united by shared goals.

• Own and evolve the operating model for Maven’s Client Support function.
• Lead and develop a team of Client Support Associates.
• Bring the operational perspective into Product and Engineering conversations.

Maven Clinic is the world's largest virtual clinic for women and families, aiming to make healthcare work for everyone. They provide clinical, emotional, and financial support through a digital platform, trusted by over 2,000 employers and health plans, and they have an award-winning culture.

• Manage multiple incoming streams of support request coming in via software, phone, email, and internal requests.
• Coordinate with internal and external stakeholders as needed to address more challenging cases and ensure a long-term solution.
• Work internally across multiple departments to ensure and support the delivery of a world class customer experience to include sending customer feedback to our Product teams.

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of a condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal.

• Own the BPO program and act as the main point of contact.
• Maintain the highest level of service by monitoring and reporting against key metrics.
• Support workforce management (WFM) for onshore and offshore organizations.

Rent the Runway is transforming the way people dress by pioneering the world’s first Closet in the Cloud. They have disrupted the $2.4 trillion fashion industry by offering a sustainable and financially-savvy way to feel their best every day.

• Own the problem, not just the ticket — you see something broken and fix it, then document it so it doesn't break the same way again.
• Have deep hands-on experience with support platforms — you've been an admin, not just a user. You know what Intercom, Zendesk, or similar platforms can do.
• Are fluent in AI tools in a support context — you understand where AI helps (deflection, copilots, content maintenance) and where it creates problems.

Givebutter is a nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. They have been certified as a Great Place to Work® and is the #1 rated nonprofit software company on G2 across multiple categories.

• Lead Customer Success Managers and oversee a portfolio of partnerships and scaled segments.
• Build a unified 'Account Health' framework for every customer.
• Professionalize CS operations to drive global retention through repeatable, data-driven playbooks.

Steer offers a suite of software tools for today's automotive repair shop, combining software tools needed to run a profitable shop into one platform. The company prides itself on innovation and approximately employs between 51-200 employees.

• Triage and resolve T&S escalations coming through internal channels, including suspension/reinstatement requests, CX escalations, host/user reports, and other abuse-related inquiries.
• Conduct daily enforcement operations, including account suspension, reinstatement review, bulk suspension workflows, and coordination with Engineering when tooling gaps require manual support.
• Review and investigate abuse reports from hosts, customers, support tickets, enforcement actions, and internal QA signals to determine whether additional action or deeper investigation is needed.

Calendly provides a scheduling automation platform to help individuals and teams schedule meetings efficiently. Millions of people rely on Calendly, and the company is experiencing exciting product growth; this is a fantastic time to join them.

• Supporting the strategic efforts of the POD leader in managing key business accounts.
• Managing the collateral feedback and approval process, ensuring customer-facing materials receive required sign-off prior to distribution.
• Creating monthly customer-centric content to keep the broader organization apprised of customer updates.

Marqeta is changing the way money moves, offering a card issuing platform with flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. They power well-known brands and aim to unlock equitable financial access for all.

• Lead a team of Customer Experience Associates, providing guidance and coaching.
• Partner with other Team Leads to maintain department KPIs for service levels and quality.
• Establish customer-first culture and be a point of escalation for customer issues.

Rent the Runway is transforming how people dress by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry and offers designer apparel and accessories. RTR has been named to CNBC’s “Disruptor 50” five times and has been placed on Fast Company’s Most Innovative Companies list multiple times.

• Define and evolve a practical support operations roadmap aligned to company priorities.
• Own the structure and ongoing optimization of Salesforce Service Cloud.
• Build reporting that provides visibility into support demand, trends and product pain points.

Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. They have helped over 150 customers maximize revenue, streamline operations, and maintain compliance. They are located across more than 120 countries.

• Develop a business plan that anticipates future growth and tech shifts.
• Implement tools to handle thousands of multi-channel tickets per week.
• Lead the strategy for integrating AI-driven support tools.

Sana is a health plan solution built for small and midsize businesses, designed around its integrated primary care service, Sana Care, ensuring members can easily access high-quality, affordable care while employers and brokers can manage company benefits. They've been remote-first since day one, with a fully distributed team across the U.S and value curiosity, ownership, and speed, building in the open, together.