Provides 24/7/365 customer-centered IT support as the first point of contact for all user issues.
Logs, classifies, and resolves incidents and service requests, including processing move, add, change, and delete account requests.
Identifies trends and recurring issues, recommending process, tool, or knowledge base improvements to elevate service quality and reduce incident volumes.
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results and values employees for their talents and contributions.
Triage and manage customer support tickets in Jira or other internal systems.
Execute assigned support workflows according to Simbe SOPs and internal processes.
Help resolve common support requests such as: traversal schedule changes, customer-requested updates, map or remap-related requests.
Simbe Robotics is transforming retail with autonomous robots and AI-powered insights that help retailers improve store execution, inventory accuracy, and customer experience. As our customer footprint and robot fleet continue to expand, their Customer Experience team is adding operational support capacity.
Motivate, coach, and develop professional individual contributors and supervisors who support the customer experience at Rover.
Partner with workforce management at both Rover and BPO partner sites teams to organize, prioritize and schedule work assignments to meet business needs.
Review customer contacts and identify ways to improve the customer experience, as well as own escalated customer contacts and resolve them.
Rover connects pet parents with trusted pet care across the U.S., Canada, Europe, and Australia. Headquartered in Seattle and Barcelona, they are a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. They were named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal.
Provide excellent customer service by responding to customer issues professionally.
Own assigned issues through the ticket lifecycle management, including triage and problem-solving.
Act as the main coordination point, providing clear communication to customers and stakeholders.
The Adaptavist Group combines teamwork, technology, and processes to help businesses improve. They deliver enterprise software, tailored solutions, and quality services across technology ecosystems. They have flexible, remote-first way of working.
Manage platform operations, analyze support requests, and prioritize technical resources.
Lead client operational status reviews, build relationships, and ensure client satisfaction with Managed Services.
Assist with commercial documentation, track project run rates, and identify relationship expansion opportunities.
TTEC Digital pioneers engagement and growth solutions to fuel exceptional customer experience (CX). It has over 1,800 employees. TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
Manage multiple incoming streams of support request coming in via software, phone, email, and internal requests.
Coordinate with internal and external stakeholders as needed to address more challenging cases and ensure a long-term solution.
Work internally across multiple departments to ensure and support the delivery of a world class customer experience to include sending customer feedback to our Product teams.
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of a condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation.
Clipboard's mission is to uplift as many communities as possible through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, it's a remote-first team of over 1,000 people and a top Y-Combinator company, profitable since 2022.
Monitor, prioritize, and coordinate clients’ overall status of technical support tickets and issues.
Proactively build strong relationships with key contacts of the customer operations organization.
Drive resolution for escalations, partnering with technical teams to bring issues to resolution.
Amwell transforms healthcare for all through technology and innovation. With almost two decades of experience, they serve large healthcare organizations in the U.S. and worldwide, fostering a culture of respect, inclusion, and collaboration.
Utilize problem-solving and interpersonal skills to handle member inquiries via phone, chat, and email using Zendesk.
Collaborate remotely with the Member Experience team, leveraging individual strengths and communicating needs for collective growth.
Propose and help implement process improvements based on frontline insights to enhance the member experience.
XP Health revolutionizes vision care using cutting-edge technology like augmented reality to make high-quality eye care accessible. It is a mission-driven startup with over $50M in funding, serving over 3,000 clients including Fortune 500 companies, and values innovation, creativity, and bold execution.
Submit fully documented customer issues into a ticket management system
Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
They are a dynamic IT provider in North America. Long View is proud of their culture that allows people to live life to its fullest, creating an environment of collaboration, support, innovation, enthusiasm, inclusion and belonging.
Serve as the primary point of contact for clients throughout the project lifecycle.
RedHelm is redefining what it means to be a technology partner by delivering industry-leading offensive and defensive cybersecurity alongside full-stack IT services. At RedHelm, they are building an environment where innovation, accountability, and collaboration drive meaningful outcomes.
Provide basic customer service and IT support by handling standard inquiries using predefined scripts and procedures.
Log, track, and update incidents and requests in the ITSM system, ensuring accurate documentation and follow-up.
Execute simple change requests within defined change control windows, following established approval processes.
Jobgether is a company that uses an AI-powered matching process. They ensure job applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Support customers and users by managing support requests and building deep knowledge of the platform.
Build the support operating system by designing ticketing workflows, escalation routes, and response templates.
Turn support into product insight by identifying patterns in customer feedback and translating those into product ideas.
Mast is building modern, cloud-native lending technology purpose-built for specialist lenders. We are a high-performance team where everyone has real ownership and direct impact.
Manage and maintain the ITSM platform including user management, role assignments, workflows, and system updates.
Implement and manage IT service management processes, including incident, problem, change, and Service request management, aligned with ITIL best practices.
Develop and maintain dashboards, reports, and metrics to monitor ITSM performance and support continual service improvement.
Community Medical Centers is committed to diversity and inclusion. They provide high-quality healthcare and take care of their teams.
Solving tickets per week across various Remote verticals.
Maintaining productivity standards with high attention to detail and customer advocacy.
Responding promptly to standard tickets via email and live messaging.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With core values at heart and a future-focused work culture, the Remote team works tirelessly on ambitious problems, asynchronously, around the world.
Own and resolve complex customer scenarios with a strategic mindset.
Lead process improvement efforts and improve customer satisfaction.
Identify operational gaps through data analysis and field feedback.
Artera is an AI startup that develops medical artificial intelligence tests to personalize therapy for cancer patients. They are on a mission to personalize medical decisions for patients and physicians on a global scale.
Own the customer experience and handle customer tickets, escalations, billing questions, bug reports, and product education.
Scale support through AI and self-serve by spotting repetitive ticket categories and building human-in-the-loop workflows.
Develop the team by managing one full-time support IC plus contractors and VAs, setting role clarity, goals, and performance expectations.
Instrumentl is a profitable SaaS platform that helps nonprofits discover, track, and win grant funding. They are a hypergrowth, YC-backed company with over 5,500 customers and are committed to building something that matters.
Working closely with stakeholders to understand their needs, documenting requirements, and translating them into functional specifications for IT solutions.
Creating Business Cases that outline benefits, costs, and potential risks associated with implementing solutions.
Collaborating with technical teams to design IT solutions, creating system documentation, knowledge articles, flowcharts, and diagrams to ensure clear communication and understanding.
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, they help enterprises deliver on the promise of digital transformation.
Serve as the first point of contact for end user support requests, triaging and resolving issues through Jira.
Troubleshoot application access, functionality, and configuration issues for internal users.
Assist with User Acceptance Testing (UAT) and contribute to the creation of user guides and training materials.
Oddball aims to improve daily lives by bringing quality software to the federal space. Our team is full of experienced professionals who enjoy creating scalable solutions and working with clients to solve problems in a rapidly growing environment.
Respond to customer inquiries and requests through various communication channels.
Identify customer needs, guide conversation, and investigate issues to resolution.
Conduct initial troubleshooting and technical assistance to customers.
Knipper Health is dedicated to providing solutions in pharmaceutical access, commercialization, and patient support. They are an equal opportunity employer that values passion, action, and focus.