What you'll do:

Support customers and users
Build the support operating system
Turn support into product insight

What we're looking for:

Can work independently
Excellent written communication
Organised and detail-oriented

Nice to have:

Familiarity with tools like Notion, Slack, Linear, Jira, Zendesk, Intercom, HubSpot, Loom, Metabase, or AI tools like ChatGPT and Claude
Experience from university projects, internships, part-time work, customer-facing roles, or startup environments
Interest in product management, customer success, operations, automation, or fintech

Mast

Mast is building modern, cloud-native lending technology purpose-built for specialist lenders. We are a high-performance team where everyone has real ownership and direct impact.

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