About the role:

Provide 1st level service support and resolution to Managed Services customers.
Provide 1st line support and incident management by resolving issues or escalating them.
Play a critical part in providing excellent service to customers.

Responsibilities:

Follow ticket lifecycle management from triage to debugging through to resolution.
Provide clear communication and updates to customers and team members.
Create and maintain incident documentation for continuous team learning.

Qualifications:

German & English proficient.
Based in Germany.
Familiarity with SLA.

The Adaptavist Group

The Adaptavist Group combines teamwork, technology, and processes to help businesses improve. They deliver enterprise software, tailored solutions, and quality services across technology ecosystems. They have flexible, remote-first way of working.

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