Responsibilities:
- Working closely with stakeholders to understand their needs.
- Documenting requirements, and translating them into functional specifications for IT solutions.
- Creating Business Cases that outline benefits, costs, and potential risks.
Qualifications:
- 3-5 years of experience in mapping business processes into ITSM platforms.
- Experience in the ServiceNow platform preferred.
- Strong communication skills, attention to detail, and customer service skills.
AHEAD
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, they help enterprises deliver on the promise of digital transformation.