We’re looking for a skilled and proactive Senior Business Analyst with strong Salesforce experience to join our team. In this role, you’ll work closely with product managers, engineering, and business stakeholders to gather and document detailed requirements, refine user stories, and support agile development, focusing on the Salesforce and Zuora platforms. You will serve as the key liaison between business and technical teams, ensuring alignment on requirements, driving continuous improvement, and delivering high-quality solutions.

This individual will interact with a variety of business stakeholders as a cross-functional liaison to understand client requirements and issues, partnering with Architects and technical leads to innovate solutions. Independently initiate, facilitate, and participate in fact-finding, green-field discussions, and implementation planning and design meetings. You will suggest innovative solutions to business problems.

Etsy is looking for an Operations Specialist to help elevate chatbot capabilities and enhance the member experience. This role involves becoming well-versed in Chatbot success metrics and creating/maintaining dashboards to report metrics. The specialist will partner with various teams to provide input on the chatbot program's vision and implement automation actions. The role requires strong analytical skills and the ability to learn new reporting platforms.