The Business Analyst is responsible for analyzing internal billing and payment data to identify trends in reimbursement. Supports Finance, Billing, Market Access, Product and Marketing teams on projects by preparing ad-hoc analysis. Performs a wide range of analytics functions in a fast-paced team environment using tools such as Excel, Power BI. Conducts complex data analysis and data interpretation.

Analyze problem-solving based on large databases and SQL queries. Develop business cases considering business variables (such as LTV, conversion and retention rates, etc.) and external variables (such as customer feedback and market benchmarks). Create dashboards, reports and presentations on the main business indicators.

The Manager, Client Success Analytics at Datavant will provide analytical support to the Client Success team within the Payer Organization by leading a team of Client Success Analysts, leveraging data-driven insights to enhance client operations, drive efficiency, support strategic initiatives to ensure accurate reporting and improve overall customer experience.

As the Customer Success Systems and Data Analyst, you will manage Gainsight, analyze data, track KPIs, and coordinate customer success projects. This role will drive customer satisfaction, engagement, and retention through operational excellence and data-driven decision-making. You will work closely with the Gainsight Administrator to optimize processes that support the overall customer journey.