Develop and maintain KPIs, SLAs, and SLOs while analyzing service data for trends and risks.
Coordinate Daily System Status reporting and provide actionable insights for stakeholders.
Support ServiceNow configuration and enhance performance measurement and analytics capabilities.
DecisionPoint Corporation is a professional services firm providing innovative solutions to government and commercial clients. With a focus on performance and service management, the company values its employees and fosters a collaborative culture.
Develop, maintain and improve reporting frameworks, dashboards, scorecards and automated reporting solutions for vendor performance management.
Collect, validate and analyse data from multiple systems, ensuring reporting is accurate, consistent and reliable.
Monitor business metrics including revenue, profitability, pipeline, partner engagement and programme adoption, translating trends and risks into actionable insight.
Exclusive Networks is a global cybersecurity go-to-market specialist providing partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, the company combines local expertise with global scale and is people-focused, helping employees realize their full potential.
Own the analytical core of advisory engagements, from data collection through quantitative analysis and financial impact modeling.
Manage day-to-day project execution for 16-24 week engagements, including workplans, client meetings, and deliverables.
Support building and scaling new advisory offerings by capturing feedback and creating repeatable delivery assets.
MRO is a healthcare company providing clinical data registries and advisory solutions to improve performance. Its MRO Advisory Solutions team is expanding with a build-focused, collaborative culture.
Lead workforce capacity planning and staffing forecast initiatives, translating business goals into actionable solutions.
Develop staffing models using operational data and partner with business leaders to influence workforce decisions.
Support analytics performance by monitoring SLAs, customer satisfaction, and staffing trends across markets and lines of business.
Centene is a healthcare company that connects people to the care they need and provides access to high-quality healthcare, innovative programs, and health solutions. It is a large organization committed to improving lives, with a culture focused on meaningful work, collaboration, and offering flexible work arrangements.
Build and maintain labor planning models, dashboards, and reports using Excel, SQL, and Power BI.
Analyze labor capacity across fulfillment centers to optimize staffing and cost efficiency.
Partner with operations to align labor plans and support peak and expansion initiatives.
The company runs a growing network of fulfillment centers and focuses on data-driven labor and capacity planning. It fosters an inclusive, high-performance culture with opportunities for continuous learning and professional growth.