Accountabilities:
- Provide basic customer service and IT support by handling standard inquiries using predefined scripts.
- Log, track, and update incidents and requests in the ITSM system, ensuring accurate documentation.
- Execute simple change requests within defined change control windows.
Requirements:
- Associate degree, technical trade school education, or higher.
- Minimum of 2 years of experience in IT support, customer service, or a related operational environment.
- Strong communication skills with the ability to follow scripts, procedures, and escalation paths.
Jobgether
Jobgether is a company that uses an AI-powered matching process. They ensure job applications are reviewed quickly, objectively, and fairly against the role's core requirements.